New study finds AI-generated empathy has its limits

Conversational agents (CAs) such as Alexa and Siri are designed to answer questions, offer suggestions -- and even display empathy. However, new research finds they do poorly compared to humans when interpreting and exploring a user's experience.

Conversational agents (CAs) such as Alexa and Siri are designed to answer questions, offer suggestions -- and even display empathy. However, new research finds they do poorly compared to humans when interpreting and exploring a user's experience.