How real-world businesses are transforming with AI — with 252 new stories

Updated April 22, 2025: The post contains 252 new customer stories, which appear at the beginning of each section of customer lists. The post will be updated regularly with new stories.

One of the highlights of my career has always been connecting with customers and partners across industries to learn how they are using technology to drive their businesses forward. In the past 30 years, we’ve seen four major platform shifts, from client server to internet and the web to mobile and cloud to now — the next major platform shift to AI.  

As today’s platform shift to AI continues to gain momentum, Microsoft is working to understand just how organizations can drive lasting business value. We recently commissioned a study with IDC, The Business Opportunity of AI, to uncover new insights around business value and help guide organizations on their journey of AI transformation. The study found that for every $1 organizations invest in generative AI, they’re realizing an average of $3.70 in return — and uncovered insights about the future potential of AI to reshape business processes and drive change across industries.

Check out the top 5 AI trends to watch from IDC and Microsoft

Today, more than 85% of the Fortune 500 are using Microsoft AI solutions to shape their future. In working with organizations large and small, across every industry and geography, we’ve seen that most transformation initiatives are designed to achieve one of four business outcomes:  

1. Enriching employee experiences: Using AI to streamline or automate repetitive, mundane tasks can allow your employees to dive into more complex, creative and ultimately more valuable work.
2. Reinventing customer engagement: AI can create more personalized, tailored customer experiences, delighting your target audiences while lightening the load for employees.
3. Reshaping business processes: Virtually any business process can be reimagined with AI, from marketing to supply chain operations to finance, and AI is even allowing organizations to go beyond process optimization and discover exciting new growth opportunities.
4. Bending the curve on innovation: AI is revolutionizing innovation by speeding up creative processes and product development, reducing the time to market and allowing companies to differentiate in an often crowded field.

In this blog, we’ve collected more than 400 of our favorite real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive impact and shape today’s platform shift to AI. Today, we’ve added new stories of customers using our AI capabilities at the beginning of each section. We’ll regularly update this story with more. We hope you find an example or two that can inspire your own transformation journey.

Enriching employee experiences

Generative AI is truly transforming employee productivity and wellbeing. Our customers tell us that by automating repetitive, mundane tasks, employees are freed up to dive into more complex and creative work. This shift not only makes the work environment more stimulating but also boosts job satisfaction. It sparks innovation, provides actionable insights for better decision-making and supports personalized training and development opportunities, all contributing to a better work-life balance. Customers around the world have reported significant improvements in employee productivity with these AI solutions:

New Stories:

1. Aberdeen City Council turned to Microsoft 365 Copilot as a holistic, AI-driven solution that could help offload tasks, freeing up workforce capacity to more responsively manage the care of residents. By using Copilot, they project a 241% ROI in time savings and improved productivity, saving an estimated $3 million in US dollars annually.
2. Allpay utilizes GitHub Copilot to help engineers and developers write code faster and with less effort, increasing productivity by 10% as well as delivery volume into production by 25%. They have also adopted Microsoft Copilot to help share information on their SharePoint.
3. Amey uses SharePoint agents to allow employees to retrieve answers instantly through a chat interface on their mobile devices. Providing real-time troubleshooting and multilingual support reduces risks and empowers employees to get home safely every day.
4. ANS uses Microsoft Copilot and agents to streamline the selling process. Sellers can now ask an agent to collect and summarize information across data sources, gaining valuable insights from previous customer interactions while ensuring customer data protection. This allows sellers to prioritize their time and focus on the most critical accounts and opportunities — which they forecast will increase ANS’s closing ratio by 6.25%.
5. Architecht used Azure OpenAI Service and GitHub Copilot to develop OBA Suite, a cloud-based platform built on a microservices architecture. The platform also integrates advanced AI capabilities. With low-code/no-code capabilities, UI/UX prototyping takes 25 minutes instead of two days. OBA Suite enhances user experience with AI-driven assistants and personalized service.
6. Arthur D. Little used Azure OpenAI Service to develop a solution to help consultants quickly sort through and make sense of complex document formats while maintaining strict data confidentiality. This helped the consultants prepare for client meetings faster and curate content for presentations 50% faster.
7. Arup uses Microsoft 365 Copilot to improve productivity and efficiency across the organization. They also use AI to develop proprietary applications built by their analytics and AI team.
8. Atera integrated Azure OpenAI Service into its AI-powered platform to provide an all-encompassing view of IT activities, proactively identifying issues and offering immediate solutions. The AI engine also allows end users to troubleshoot and auto-resolve tickets without IT intervention, improving IT professionals’ efficiency by 10X.
9. Atos embraced Microsoft 365 Copilot to enhance employee well-being by making lighter work of time-consuming tasks and allow them to focus on more important aspects of their work, ultimately nurturing creativity and efficiency.
10. AT&T used Azure OpenAI Service to automate IT tasks and provide employees with fast answers to basic human resource requests, leading to increased efficiency, improved work life and reduced costs.
11. AvePoint utilizes GitHub Copilot to accelerate its development lifecycle, reduce time to market for new features and ensure continuous innovation. They also used Azure AI to develop ChatAVPT that provides real-time information and guidance to employees.
12. Balfour Beatty uses AI agents to identify quality assurance, particularly in how it tests what it builds and installs. AI’s ability to decipher, reason and streamline decision-making is particularly valuable. They see this come to the forefront in both quality control and safety management.
13. BNY use GitHub Copilot with over 80% of their developer community now relying on it daily, increasing the speed of code development. They also use Eliza, a virtual assistant to empower employees to innovate, streamline workflows and deliver enhanced value to clients, while Microsoft 365 Copilot helps transform operations and company culture.
14. British Columbia Investment Management Corporation (BCI) uses Microsoft 365 Copilot and the Azure ecosystem to elevate the employee experience and transform operations. By removing manual tasks through automation, they increased productivity by 10% to 20% for 84% of Copilot users and increased their job satisfaction by 68%. The business saved more than 2,300 person-hours with automation, reduced the time spent on writing internal audit reports by 30% and saved one month of processing time to analyze 8,000 survey comments.
15. Cancer Center.AI developed a platform on Microsoft Azure. The solution enables physicians to digitize pathology scans, rely on AI models for analysis and collaborate remotely with other physicians. After using the solution, healthcare organizations have reported higher pathologist productivity, quicker diagnosis processes and a reduction in diagnostic errors in initial pilot studies.
16. Cognizant uses Copilot to streamline the client quarterly business review (QBR) workflow. They now use Copilot to automate research, compile insights and build presentations, saving 90 minutes per task. That efficiency empowers client success managers to apply a consistent approach across all reviews — and free up their schedules to spend more time with more customers.
17. Colombia Justice System launched a Copilot beta program to assist with the backlog rates, do transcriptions daily, summarize hearings and draft various judicial documents. Copilot also aids in reviewing grammar and wording, comparing draft rulings and managing internal dat
18. Daiichi Sankyo used Azure OpenAI Service and Azure AI Search to develop its own in–house generative AI system named DS-GAI within a month. Over 80% of respondents in a company-wide survey stated that DS-GAI has improved their productivity and accuracy. It also developed Copilot Chat and introduced Microsoft 365 Copilot.
19. Dairy Farmers of America (DFA) used Microsoft 365 Copilot to help employees save time and connect better with customers. Employees reported significant time savings on routine tasks — some as high as 20 hours per month.
20. Designated Areas for Sustainable Tourism Administration (DASTA) in Uthong, Suphanburi uses Microsoft Copilot to double-check proposals, streamline workflows and reduce redundant tasks. They also use AI to generate images of success that allow decision-makers to see impact and transform complex project management into strategic achievements that benefit local communities.
21. DWF deployed Microsoft 365 Copilot to experience a variety of productivity and quality improvements to better support their client experiences.
22. Enerjisa Üretim uses Microsoft 365 Copilot to streamline meeting summaries, reformat documents and compile reports. Copilot significantly reduced administrative work and increased mental bandwidth, enabling employees to concentrate on more strategic and fulfilling activities instead of spending six hours in meetings.
23. ESW uses GitHub Copilot to boost productivity by 25% and enable developers to concentrate on higher-level components of their code, ultimately making them feel more fulfilled.
24. EY is deploying Microsoft 365 Copilot and Microsoft Dynamics 365 and Copilot for Sales for the Oceania region to enhance productivity and collaboration, streamline processes and provide faster access to meaningful insights. They are also using Agentic AI integrated into daily operations to reimagine processes for growth and enrich customer experiences.
25. EY Global Tax practice built a tax and legal research agent in Copilot Studio that provides instant access to 21 million documents, including EY publications, internal know-how and templates. The agent quickly understands the user’s questions and intent, finding the most relevant information in seconds. It tailors itself to different countries to fit local needs, providing comprehensive answers anchored in the company’s curated content and direct links to source materials. Now, tax professionals can find insights more efficiently — and offer richer, more informed advice for their customers.
26. Flagstone is exploring GitHub Copilot for code development and review and Microsoft 365 Copilot to deliver time savings and boost productivity, as well as Azure OpenAI Service to run advanced AI models on their enterprise data.
27. Florida Crystals Corporation uses Microsoft 365 Copilot to create process efficiencies with meeting-generated content, indexing and searching. They are also exploring Microsoft Copilot Studio to automate and improve industrial control systems, with the goal of improving overall productivity and reducing costs.
28. Floww used Microsoft 365 Copilot to collate data and collaborate easily across different resources, saving 10% to 20% of their time to achieve better and faster communication with customers.
29. FM rolled out Microsoft Copilot to enhance productivity in everything from email management to risk assessments. Engineers also use AI-powered tools to analyze thousands of locations worldwide and identify hazards that others may miss and to recommend preventative measures before disaster strikes.
30. Grant Thornton Australia uses Microsoft 365 Copilot to help employees get their work done faster — from drafting presentations to researching tax issues. Copilot saves two to three hours a week.
31. Globo adopted Microsoft 365 Copilot, which saved two hours monthly per employee, but it also resulted in greater autonomy and precision in operations, fostering a culture of innovation and literacy in artificial intelligence and automation that aligned with the company’s business goals.
32. Hargreaves Lansdown adopted Microsoft 365 Copilot to support accessibility and productivity, saving approximately four hours a day for an employee with dyslexia.
33. Head Start Homes partnered with ONGC Systems to integrate Microsoft 365 Copilot. The AI assistant helps draft content, enables collaboration for the virtual team, facilitates hiring and completes repetitive tasks. Copilot increases the leadership team’s productivity by 30% or more, allowing staff to focus more on client services and help more clients become homeowners.
34. HEINEKEN used Azure AI to develop a voice bot to help its on-site sales representatives log the status of each retail location, raise technical issues and trigger any necessary processes on the HEINEKEN side. The app is also multilingual thanks to Azure AI Speech, letting representatives speak in either Greek or English. Other AI projects for the field include the use of Azure AI Document Intelligence for intelligent document processing in multiple areas, including for sales representatives.
35. HoMie uses Copilot to be more efficient in creating products, allowing more time and money to be spent on social impact programs.
36. HP incorporated GitHub Copilot into its software development workflow and developers quickly found that they code faster and solve issues more quickly without getting bogged down in tedious code scaffolding and syntax. Since embracing GitHub Copilot, their developers feel more supported and are better able to collaborate — reporting substantial increases in productivity.
37. Intertech used GitHub Copilot and Azure OpenAI Service to support the DenizBank IT operations. The team surged in coding accuracy, enhanced collaboration, elevated software quality and meticulous documentation. They also slashed daily emails by 50%.
38. Jersey Business uses Microsoft 365 Copilot to boost team productivity, cutting application time with a 40-minute saving, freeing the team to spend more face-to-face time with Jersey business leaders.
39. Joyson Electronics leverages Microsoft 365 Copilot to help employees achieve a leap in efficiency across multiple workflows, such as meeting minutes, mail processing and document conversion.
40. Kodak Alaris uses Microsoft Copilot in Dynamics 365 Customer Insights to streamline tasks and save time. Copilot suggests text for common emails, event invitations, newsletters and campaigns.
41. KPMG used Microsoft AI to develop a Team Member Onboarding agent that guides new hires, providing templates and historical references to speed up onboarding and reduce follow-up calls by 20%.
42. Kwong Cheong Thye (KCT) uses Microsoft Copilot to automate sales analysis and procurement planning; by doing this the brewery has saved significant time on these tasks, effectively doubling its efficiency. This transformation has freed up valuable resources, empowering them to focus on customer relationships and revenue growth.
43. Leviatan Group use Microsoft 365 Copilot to optimize existing workflows and get even more from its key business platform. This allows them to access critical information in a matter of seconds. The continuous improvement team is also innovating with Copilot Studio.
44. Linklaters used GenAI to develop a chatbot called Laila and employees use the chat with file capabilities. They are building out more agentic self-service functions for Laila, such as ‘Chat with HR’, where they have trained it on HR policy documents using Azure AI Foundry.
45. LTIMindtree uses Microsoft Security Copilot to create a unified command center for investigations, threat intelligence and incident response, empowering them to build a next-gen Security Operations Center (SOC). As a result, they have seen a 30% increase in overall employee efficiency, with 20% less time spent on emails and day-to-day task allocation.
46. Lumen uses Microsoft Copilot to summarize past sales interactions, as well as generate recent news, business challenges, broader industry trends, insights and recommendations for next steps. That process traditionally took up to four hours per seller. In 2024, Lumen cut that time down to just 15 minutes and projects an annual time savings worth $50 million.
47. Malteser rolled out Microsoft 365 Copilot, saving staff a significant amount of their time. Staff prompt the AI assistant to streamline administrative work, evaluate new projects, automate repetitive processes and answer questions quickly. By delegating tasks, staff have more time and energy to devote to high-impact work. They are freed up to coach their teams, collaborate with colleagues, improve service projects and innovate solutions that help people worldwide.
48. Members 1st Federal Credit Union adopted Microsoft Fabric, a complete data analytics platform with AI-driven capabilities that blended seamlessly with its M1-360 solution built on Azure services. M1-360 empowers the credit union to derive valuable data insights for more informed decision-making and help refine marketing campaigns to offer members the services they need most.
49. Moveworks used Azure OpenAI Service to help its conversational AI platform give enterprises and government agency employees support in seconds, providing rapid, personalized responses that minimize disruptions to workflow in their native language.
50. MultiChoice embraced Microsoft Copilot for its IT Project Management Office (PMO) to automate meeting minutes, accelerate project timelines and ensure clear and unbiased communication. The team can now make more informed decisions and save time to perform more strategic and proactive risk management.
51. Newman’s Own is using Microsoft 365 Copilot to improve employee productivity and reduce costs. They have saved 70 hours per month summarizing industry news and another 50 hours per month preparing marketing briefs. This has had a huge impact on employee engagement and retention.
52. NTT Communications implemented Microsoft Security Copilot to upskill a more diverse talent pool faster while helping senior analysts work more efficiently. They have automated identification, prevention, detection, response and recovery, improving security operations efficiency without increasing labor costs.
53. OPAP integrated Microsoft 365 Copilot to transform its daily workflows, utilizing Copilot for a wide range of tasks — everything from summarizing emails to gathering data and enhancing operational efficiency.
54. PageGroup used Azure OpenAI Service to develop tools to help consultants create job postings and adverts, saving up to 75% of a consultant’s time.
55. Perplexity.AI  used Azure AI Studio and Azure OpenAI Service to help them try out large language models and prototypes in hours. It also supported a faster time to market, serving as a force multiplier for their lean staff, providing the scale to support millions of users and delivered security and reliability at a cost-effective price.
56. Persistent Systems developed ContractAssIst, an AI-powered agent built using generative AI and Microsoft 365 Copilot, to reduce emails during negotiations by 95% and cut navigation and negotiation time by 70%.
57. PNB launched the PNB SuperApp built on Azure OpenAI Service and integrated into Teams to help employees with queries and ensure compliance with internal guidelines. Employees also use Microsoft 365 Copilot to streamline workflows, save time and increase productivity.
58. Public Investment Corporation (PIC) adopted Microsoft 365 Copilot to aid employees in manual work tasks. PIC can assess and approve investments in 6 months instead of 12. Employees are more productive and happier. For example, preparing presentations takes two hours instead of two days, while creating surveys takes two hours instead of a month.
59. Rajah & Tann uses Microsoft Copilot for daily work. Using Microsoft Teams and Copilot, firm employees could issue meeting minutes within two to three hours instead of one to two days. They also developed an AI-powered assistant ‘Ask HR’ using Azure OpenAI Service to address common employee HR enquiries autonomously.
60. Région Sud used Azure OpenAI Service to develop a chatbot called “Allo Region” to help call agents respond more effectively to citizens’ queries. They also automated the verification of documents required for jobseeker skill training grants. Employees also use Microsoft 365 Copilot to provide note-taking, report writing and email processing.
61. Roquette developed a chatbot called RoqGPT using Azure OpenAI Service to help employees provide relevant audit trails and risk identification. This enables them to process this information in a secure environment, which is essential in their line of business.
62. Sanlam engineers use GitHub Copilot, which offers suggestions, code optimization, refactoring into modern languages and generation of unit test data sets on the go. Engineers have saved up to 30% of their time while also improving code quality.
63. Sandvik created the Manufacturing Copilot, built with Azure OpenAI Service and Azure AI Search, to provide easy access to years of product documentation. By using it the employees have improved productivity by up to 30%, enhanced customer support and accelerated training processes.
64. Siemens Digital Industries Software used Microsoft Azure OpenAI Service and Azure AI Foundry to create a Microsoft Teams app for their industry leading product lifecycle management (PLM) solution Teamcenter that uses natural language processing for real-time issue reporting. The app can translate informal speech data no matter the language, automatically creating a summarized problem report and routing it within Teamcenter to the appropriate design, engineering or manufacturing experts — in the specific language they require.
65. Silverlake Group introduced CatgWorkz, a purpose-built solution to address the needs of financial institutions. Powered by Azure and AI, CatgWorkz’s seamless integration capabilities allow organizations to automate up to 80% of routine tasks to reduce costs and boost productivity.
66. Simmons & Simmons uses Microsoft 365 Copilot to achieve incremental productivity and efficiency gains. They also launched PercyAI — an Azure Powered AI Chat for Legal Professionals, designed to support more complex tasks including the forensic analysis of longer, highly detailed documents.
67. Singapore Civil Defence Force (SCDF) created Power Platform apps to automate rostering and manage catering for thousands of frontliners to reduce waste. In important news for emergency services, using Microsoft AI, their firemen will also be able to predict fire risk. Copilot is also reducing admin for SCDF personnel by summarizing emails, reviewing presentations and helping write proposals, freeing up time for their important responsibilities of keeping Singapore safe.
68. Softcat used Microsoft 365 Copilot for great time savings and quality improvements. The sales teams reported 20% admin time savings in sales.
69. Somerset Council uses Microsoft 365 Copilot to boost performance. Employees saved 10 hours per month and 87% of users reported positive benefits. These efficiencies allow employees to reinvest their time into more demanding activities.
70. Square Enix adopted Azure OpenAI Service to develop a Slack-integrated chatbot “Hisui-chan” to provide game developers with instant answers to their questions on game engines.
71. Sunrise adopted Microsoft 365 Copilot to reduce its employees’ risk of digital debt and saw this as another opportunity to stay one step ahead of the competition. Copilot eliminates the tedious tasks and empowers employees to do more of the tasks they love.
72. Taylor Wimpey uses AI to analyze the results from customer surveys to further understand topics that affect net promoter scores (NPS). They also use Copilot agents for onboarding and knowledge retrieval. Their goal is for teams to create their own agents in Copilot Studio without needing a full-scale IT project each time.
73. Textron Aviation used Azure OpenAI Service and Microsoft Cloud for Manufacturing to deploy TAMI to help frontline technicians quickly parse 60,000 pages of maintenance documentation for fast access to technical maintenance instructions. This helps them reduce troubleshooting time from 20 minutes to 1 to 2 minutes with the goal of reducing aircraft time under maintenance.
74. The Rider Firm uses Microsoft 365 Copilot to manage tasks and track details that would otherwise get buried in emails and chats. With Copilot in Excel, they can organize inventory data feeding directly into their e-commerce listings, and daunting tasks are now more manageable, freeing up employees to focus on more strategic work.
75. Three Crowns rolled out Microsoft Copilot across its legal and business services teams, confident that their data would remain secure, inaccessible to third parties and never used for public training. The firm now uses simple natural-language searches to efficiently access information across Outlook, Teams chats and meeting recaps. The time savings for lawyers enable them to deliver value more efficiently to clients.
76. Toshiba deployed Microsoft 365 Copilot to 10,000 employees to optimize their usage and effectiveness. In addition, Microsoft 365 and Microsoft Viva Insights logs were combined and analyzed to promote further utilization. Savings of 5.6 hours a month per employee were confirmed. Copilot also identified process areas for improvement, such as procurement and related document searches.
77. UBS used Azure OpenAI Service and Azure AI Search to build the Legal AI Assistant (LAIA) to help employees locate information much more quickly and easily, providing them with productivity gains.
78. Unifonic uses Copilot to boost efficiency across the board. Its sales team quickly analyzes conversations across platforms, extracting insights in minutes instead of hours. Copilot also streamlines content creation for proposals, email campaigns and social media, driving a 20% increase in sales outreach. Organization-wide, Copilot has cut research, documentation and summarization time by up to 40%.
79. Volvo Group developed a solution using Azure AI services and Azure AI Document Intelligence to simply document processing and meet the objectives of data extraction from images and translation. The solution has saved Volvo Group more than 10,000 manual hours.
80. Wells Fargo built a Microsoft Teams app/agent integrated with state-of-the-art large language models for 35,000 bankers across 4,000 branches. The agent provides instant access to guidance on 1,700 internal procedures, so employees can quickly locate the information they need without having to get support from a colleague. Now, 75% of searches happen through the agent, cutting response times from 10 minutes to just 30 seconds.  Additionally, Wells Fargo built an AI virtual assistant tool for enabling Treasury sales teams to proactively drive relevant conversations with customers on the front end. Wells Fargo is also applying AI in its Corporate and Investment Bank, where agents and generative AI are expected to transform their end-to-end process: AI will be used to streamline interactions between the front office, underwriters and operations, and Copilot-powered dashboards will help multiple teams track the status of loans, keeping relevant team members actively involved across the deal lifecycle.
81. Würth Group uses Microsoft 365 Copilot for IT team usage to increase efficiency and relieve employees of routine tasks and multilanguage communications.
82. WTW embeds security practices and principles in everything it does to increase its productivity and security edge. They believe Security Copilot will greatly accelerate the way that their internal threat hunting team develops and understands incidents.
83. XP Inc. uses Microsoft 365 Copilot to automate tasks, boosting productivity by saving over 9,000 hours, a 30% increase in audit team efficiency. Copilot also enhanced inclusion and accessibility at work with real-time transcriptions for employees with disabilities.
84. YAMASHITA adopted Microsoft Fabric as its new data platform, attracted by intuitive AI-based data visualization and analytics capabilities for democratizing data.
    

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85. Access Holdings Plc adopted Microsoft 365 Copilot, integrating generative AI into daily tools and, as a result, writing code now takes two hours instead of eight, chatbots launch in 10 days instead of three months, and presentations are prepared in 45 minutes instead of six hours.
86. Acentra Health created MedScribe using Azure OpenAI Service. The solution has saved 11,000 nursing hours and nearly $800,000. It also helped each nurse process 20 to 30 letters daily, while achieving a 99% approval rate for MedScribe-generated letters.
87. Adobe is connecting Adobe Experience Cloud workflows and insights with Microsoft 365 Copilot to deliver generative-AI powered capabilities that enable marketers to increase collaboration, efficiency, and creativity.
88. Amadeus empowers its teams to focus their time and skills on value-added tasks with Microsoft 365 Copilot, by summarizing email threads, chat or transcripts, and summing up information from diverse sources.
89. ANZ has invested in Microsoft 365 Copilot, GitHub Copilot, and Copilot in Microsoft Edge to boost productivity and innovation across its workforce.
90. Asahi Europe & International (AEI) has adopted Microsoft 365 Copilot, saving employees potentially 15% of time previously spent on administrative tasks.
91. Aurigo used GitHub Copilot to enable their developers to focus on the logic and architecture of their code, allowing them to create functional prototypes more efficiently.
92. Accenture and Avanade launched a Copilot business transformation practice, supported by Microsoft, and co-invested in new capabilities, solutions and training to help organizations securely and responsibly reinvent their business functions with generative and agentic AI and Copilot technologies.
93. AXA developed AXA Secure GPT, a platform powered by Azure OpenAI Service that empowers employees to leverage the power of generative AI while targeting the highest level of data safety and responsible use of the tool.
94. Axon Enterprise developed a new AI tool with Azure OpenAI Service called Draft One, resulting in an 82% decrease in time spent on reports, which freed officers to engage more with their community.
95. Aztec Group enhanced productivity and client experience by trialing Microsoft 365 Copilot with 300 staff, uncovering “unlimited” use cases and plans for a wider rollout.
96. Bader Sultan & Bros. Co. W.L.L. implemented Microsoft 365 Copilot to enhance employee productivity and speed up customer response times.
97. Bancolombia is using GitHub Copilot to empower its technical team, achieving a 30% increase in code generation, boosting automated application changes to an average of 18,000 per year, with a rate of 42 productive daily deployments.
98. Bank of Queensland Group is using Microsoft 365 Copilot, with 70% of users saving two-and-a-half to five hours per week.
99. Baptist Care Community Servicesis using Microsoft 365 Copilot to save employees time as they navigate workforce shortage challenges allowing them to focus more on the people they care for.
100. Barnsley Council was recognized as “Double Council of the Year in 2023” for its implementation of Microsoft 365 Copilot, which modernized operations and reduced administrative tasks, leading to improved job satisfaction and increased creativity.
101. Bennett, Coleman & Co. Ltd./The Times Group introduced Microsoft 365 Copilot across HR, sales, finance and merger and acquisition to automate routine tasks, streamline workflows and empower teams to work more efficiently.
102. Birlasoft deployed Microsoft 365 Copilot and built a bot to handle 94% of policy-related queries and ten applications to enhance operational efficiency.
103. BlackRock purchased more than 24,000 Microsoft 365 Copilot licenses spanning all employees, functions and locations, helping improve the Copilot experience, including codeveloping new features and functions.
104. Brandix adopted the Microsoft 365 Copilot suite to enhance productivity and streamline operations for executive staff.
105. Brisbane Catholic Education provides Microsoft 365 Copilot to 12,500 educators, and uses Microsoft Copilot Studio to create a generative AI tool to help educators integrate Catholic traditions and values into the classroom.
106. British Heart Foundation is testing Microsoft 365 Copilot and in its initial test, users estimate that Microsoft 365 Copilot could save them up to 30 minutes per day.
107. Buckinghamshire Council deployed Microsoft 365 Copilot with staff reporting productivity improvements, quality enhancements, and time savings which enabled the different teams to do more with less.
108. C3IT used Microsoft 365 Copilot when they developed Copilot PM Assist to help project managers prepare project documentation 30% faster and reduce the time to create project kick-off presentations by 60%.
109. Cactus Communications leveraged Microsoft 365 Copilot to automate routine tasks and augment content generation under human supervision to achieve 15-20% efficiency.
110. Campari Group adopted Microsoft 365 Copilot to help employees integrate it into their workflow, resulting in time savings of about two hours a week from the support of routine activities such as email management, meeting preparation, content creation, and skill acquisition.
111. Canadian Tire Corporation moved its data from on-premises systems to Microsoft Azure and built digital assistants using Azure OpenAI Service, and now more than 3,000 corporate employees save 30 to 60 minutes a day using its ChatCTC digital assistant.
112. Capita is using GitHub Copilot for productivity improvements as well as improvements in developer satisfaction, recruitment, and retention.
113. Cathay leverages Microsoft 365 Copilot to streamline meetings and manage information more effectively, reducing time-consuming tasks and fostering creativity.
114. CDW used Microsoft 365 Copilot to improve work quality for 88% of users, enabling 77% to complete tasks faster, and increasing productivity for 85% of users.
115. Chi Mei Medical Center is lightening workloads for doctors, nurses, and pharmacists with a generative AI assistant built on Azure OpenAI Service.
116. Clifford Chance adopted Microsoft 365 Copilot to streamline tasks, automate processes and enhance collaboration. Lawyers use it to draft and manage emails and ensure compliance, allowing them to focus on complex legal work and improve productivity.
117. Crediclub saves 96% per month in auditing expenses and analyzes 150 meetings per hour with Azure AI, freeing up time for 800 sales advisors and 150 branch managers to interact directly with customers.
118. DLA Piper chose Microsoft 365 Copilot to boost productivity for operational and administrative teams, saving up to 36 hours weekly on content generation and data analysis.
119. Eaton adopted Microsoft 365 Copilot to automate the creation of 1,000 standard operating procedures to streamline customer service operations and improve data access across teams, cutting creation time from one hour to 10 minutes.
120. eClinicalWorks developed a tool using Azure AI services and Azure AI Document Intelligence to help healthcare workers scan, sort and match thousands of faxes each year to match the faxed data with current patient files.
121. Education Authority of Northern Ireland (EANI)introduced Microsoft 365 Copilot to reduce admin work, allowing teachers to focus on students. The Microsoft partnership ensures secure and ethical AI use, while teacher training focuses on prompt writing and effective tool adoption.
122. ON is focused on Germany’s energy transition, leveraging Microsoft 365 Copilot to manage the complex grid in real-time, increasing productivity and efficiency for its workforce.
123. Embee adopted Microsoft Copilot Studio to develop tailored plug-ins to help redefine productivity and efficiency. Using GitHub Copilot for code validation and testing automation, their developers experienced a 30% productivity boost.
124. Enerijisa Uretim has adopted Microsoft 365 Copilot to streamline meeting summaries, reformat documents, and compile reports, enabling employees to concentrate on more strategic and fulfilling activities instead of spending six hours in meetings.
125. EPAM is deploying Microsoft 365 Copilot to consolidate information and generate content and documents.
126. Farm Credit Canada implemented Microsoft 365 Copilot which resulted in time savings on routine tasks for 78% of users, with 30% saving 30-60 minutes per week and 35% saving over an hour per week, allowing employees to focus on more value-added tasks.
127. Finastraused Microsoft 365 Copilot to automate tasks, enhance content creation, improve analytics and personalize customer interactions, with employees citing a 20%-50% time savings.
128. Four Agency Worldwide increased employee productivity using Microsoft 365 Copilot to generate ideas for creative work and support administrative-heavy processes, data analysis, and report generation, allowing staff to focus on outreach and less time doing paperwork.
129. Goodwill of Orange County developed an AI-powered app using Azure AI capabilities to help more people, including those with developmental, intellectual, and physical disabilities, work in unfilled e-commerce positions.
130. Harvey uses Azure OpenAI Service to simplify routine tasks across hundreds of law firms and legal teams, with one corporate lawyer saying he saved 10 hours of work per week.
131. HCLTech used Microsoft 365 Copilot and GitHub Copilot to develop TeamSight, a platform to help accelerate engineering, track progress and fine tune KPIs.
132. Honeywell employees are saving 92 minutes per week — that’s 74 hours a year! Disclaimer: Statistics are from an internal Honeywell survey of 5,000 employees where 611 employees responded.
133. Indegene leveraged Microsoft 365 Copilot to significantly reduce time, enhance overall efficiency and improve productivity in tasks like scientific content writing and coding.
134. Infosys used GitHub Copilot to significantly accelerate the development of a feature or bug fix, and found the quality of code was far better.
135. InMobi embraced Azure AI and Microsoft 365 Copilot to streamline employees’ business workflows. Integrating GitHub Copilot into engineering, they generated 50 to 60 million predictions per second with its 15-20 ML models.
136. Insight employees using Copilot are seeing four hours of productivity gained per week from data summarization and content creation.
137. Joos uses Microsoft 365 Copilot to grow its brand with worldwide collaboration by streamlining meetings, optimizing presentations, and improving communications.
138. Kantar is harnessing the power of Microsoft 365 Copilot by reducing costly, time-consuming IT processes and boosting productivity for employees.
139. KMS Lighthouse enhanced its knowledge management platform with Microsoft Teams and Dynamics 365 integration, enabling users to leverage KMS Lighthouse without having to switch applications. And with Azure OpenAI Service, companies can create relevant content more quickly within the KMS Lighthouse application.
140. KPMG Australia is using Microsoft Azure OpenAI Service, Azure AI Search, and Microsoft Copilot 365 to perform advanced text analysis of dozens of client source documents to identify full or partial compliance, or noncompliance, in a fraction of the time required for manual assessments.
141. LambdaTest integrated GitHub Copilot into its workflow, experiencing a remarkable 30% reduction in development time.
142. LGT is launching Microsoft Copilot LGT to improve efficiency, showing users save an average of an hour a week even in the pilot phase.
143. Localiza&Co, a leader in the mobility industry in Latin America, implemented Microsoft 365 Copilot to automate processes and improve efficiency, and reduced 8.3 working hours per employee per month.
144. Lotte Hotels & Resorts has been creating a new work culture that allows employees to work more efficiently and focus on the nature of the work by adopting Microsoft Power Platform for automation.
145. LTIMindtree introduced Copilot declarative agents to address challenges faced by senior leadership and presales/transition teams with RFP and RFIs.  They also used GitHub Copilot to increase development speed and improve test coverage.
146. Ma’aden uses Microsoft 365 Copilot to enhance productivity, saving up to 2,200 hours monthly. Tasks like drafting emails, creating documents and data analysis have become more efficient, helping Ma’aden achieve its growth goals.
147. MAIRE is leveraging Microsoft 365 Copilot to automate routine tasks, saving over 800 working hours per month, freeing up engineers and professionals for strategic activities while supporting MAIRE’s green energy transition by reducing their carbon footprint.
148. McDonald’s China chose Microsoft Azure AI, GitHub Copilot, and Azure AI Search to transform its operations, resulting in a significant increase in AI adoption, consumption, and retention from 2,000 to 30,000 employee transactions monthly.
149. Marketing org mci group uses Microsoft 365 Copilot to enhance the use of AI and other technological advances to boost employee efficiency.
150. McKnight Foundation adopted Microsoft 365 Copilot for all staff, saving time, increasing productivity, and freeing space to focus on strategic priorities.
151. Medigold Health uses Azure OpenAI Service to significantly reduce the time that clinicians spend writing reports during their consultation and administrative time.
152. Michelin deployed Microsoft 365 Copilot and a generative AI in-house chatbot based on Azure OpenAI Service called “Aurora” designed to help employees optimize work and team performance, boosting productivity tenfold.
153. Morula Health is using Microsoft 365 Copilot to enhance productivity, streamline medical writing tasks, and ensure data security, ultimately improving efficiency and client satisfaction.
154. Motor Oil Group is achieving remarkable efficiency gains by integrating Microsoft 365 Copilot into its workflows, with staff spending minutes on tasks that used to take weeks.
155. Mphasis used Microsoft 365 Copilot across finance, HR, legal, marketing and IT to enhance productivity and ingenuity within the operational processes.
156. Nagel-Group uses Azure OpenAI Service to help employees quickly access information which saves time, creates efficiency and transparency, and leads to higher-quality answers overall.
157. National Australia Bankis leveraging Microsoft 365 Copilot for daily productivity and data analysis and insights and Microsoft Copilot for Security to quickly analyze millions of security event logs and allow engineers to focus on more important areas.
158. NFL Players Association integrated Azure AI Services and Azure App Service into their video review process, reducing review time by up to 73%, significantly increasing efficiency and enhancing player safety through consistent rule enforcement.
159. Noventiq leveraged Microsoft 365 Copilot to improve operational efficiencies. Within four weeks of implementation, they saved 989 hours on routine tasks, boosting productivity that resulted in an estimated value of INR 989K.
160. Nykaa used GitHub Copilot to accelerate development cycles. By automating repetitive tasks such as code completion, developers elevated productivity by 20%, leading to notable cost savings and expedited feature releases.
161. O2 Czech Republic boosts productivity and streamlines meetings with Microsoft 365 Copilot, revolutionizing how information is shared and making automation a part of daily work.
162. Onepoint developed a secure conversational agent based on Azure OpenAI Service, which delivers productivity gains of between 10% and 15% across all business lines.
163. Orange Group has over 40 use cases with Azure OpenAI Service and GitHub Copilot across business functions to support employees in their day-to-day tasks, enabling them to concentrate on higher value-added activities.
164. Oxford University Hospitals NHS Foundation Trust implemented Microsoft 365 Copilot to improve staff report productivity by saving one to two hours a week, or simple formatting tasks down to a matter of seconds, enabling more resources to deliver frontline services.
165. PA Consulting transformed its sales operations with Microsoft 365 Copilot, so its people can invest more time on the activities that have the biggest impact for clients and maximize the strategic value they provide.
166. Paytm used GitHub Copilot when they launched Code Armor, a solution used to improve the time taken to secure cloud accounts that represented an efficiency increase of over 95%, significantly boosting productivity too.
167. Petrobras used Azure OpenAI Service to create ChatPetrobras, which is streamlining workflows, reducing manual tasks, and summarizing reports for its 110,000 employees.
168. Petrochemical Industries Company automates work processes to save time with Microsoft 365 Copilot from weeks to days, hours to seconds.
169. PGP Glass introduced Microsoft 365 Copilot internally to help with repetitive tasks. The team estimated a 30 to 40 minutes per day increase in productivity, enabling employees to focus more on priorities and strategic tasks.
170. Physics Wallah used RAG+Azure OpenAI Service architecture to create “Gyan Guru,” a hyper-personalized conversational study companion designed to cater to the distinctive needs of each student.
171. PIMCO built ChatGWM with Azure AI Studio, a comprehensive platform that provides the ability to ask questions, receive responses and verify answers all in one place, so teams can spend more time engaging clients and having deeper conversations.
172. PKSHA Technology is optimizing their time on critical work by increasing efficiency in meeting preparations, data analytics, and ideation with the help of Microsoft 365 Copilot.
173. Providence has collaborated with Nuance and Microsoft to accelerate development and adoption of generative AI-powered applications, helping improve care quality and access, and reduce physician’s administrative workloads.
174. Raiffeisen Bank International built its own ChatGPT using Azure OpenAI Service to automate repetitive tasks like documenting intelligence and more rapidly summarize legal, regulation and banking documents.
175. RTI International adopted Microsoft 365 Copilot to gain productivity wherever possible, allowing staff to focus on their areas of expertise, delivering even better science-backed solutions for clients.
176. SACE, an Italian finance and insurance firm, is using Microsoft 365 Copilot and Viva to boost productivity and unlock employee potential while enhancing overall well-being — and productivity improvement data from the first nine months of implementation shows a 23% increase.
177. Sanabil Investments deployed Microsoft 365 Copilot to help employees reduce the time spent on manual everyday tasks that diverted focus from more strategic and valuable work. Within two months, approximately 70% of employees regularly used Copilot.
178. Sandvik Coromant is using Microsoft Copilot for Sales to drive efficiency and accuracy, shaving at least one minute off each transaction, allowing sellers and account managers to focus their expertise on responding to customers’ needs with analysis, creativity, and adaptability.
179. Sasfin Bank built a solution on Microsoft Azure that centralized 20,000 documents to analyze contract clauses and provide real-time snapshots, moving guesswork into data-driven decision-making.
180. Scottish Water implemented Microsoft 365 Copilot reducing mundane tasks to a minimum, and thus freeing up time for employees to work on the more meaningful tasks.
181. Sensei rolled out Microsoft 365 to reduce the number of internal apps and better connect systems for easier collaboration, and is using Microsoft 365 Copilot to increase efficiency.
182. Shriners Children’s developed an AI platform allowing clinicians to easily and securely navigate patient data in a singular location, enhancing patient care, and improving the efficiency of their healthcare services.
183. Siemens is leveraging Azure OpenAI Service to improve efficiency, cut downtime, and address labor shortages.
184. Sikshana Foundation is working with Microsoft Research India to introduce an AI copilot for teachers that shortens preparation time for lessons from an hour or more to just minutes.
185. Sirion’s Redline Agent, powered by Azure OpenAI, delivers precise, context-aware edits via an agent that generates issue-specific, surgical redlines grounded in the enterprise playbook.
186. Softchoice employees are experiencing firsthand how Microsoft 365 Copilot can transform daily workflows, realizing productivity gains of 97% reduction in time spent summarizing technical meetings and up to 70% less time spent on content creation.
187. SPAR used Microsoft 365 Copilot to streamline tasks, resulting in a 67% active user base among employees, saving approximately 715 hours — equivalent to 89 workdays or the output of four full-time employees. In addition, 93% of Copilot users reported increased productivity, and 88% felt empowered to complete tasks faster.
188. Syensqo utilized Microsoft’s Azure OpenAI Service to develop a custom AI chatbot in three months, which improved their internal data management, decision-making, and overall efficiency.
189. Synechron used Azure OpenAI Service to develop Synechron Nexus Chat to enable secure enterprise-grade multilingual capabilities across global teams in HR, finance, marketing and legal. Teams experienced a 35% productivity gain using the solution.
190. Tata Elxsi integrated GitHub Copilot into its video distribution platform and testing process. This enhanced the quality of code generation, reduced effort and accelerated delivery of its products and solutions to provide seamless video experiences to their end-customers.
191. Teladoc Health uses Microsoft 365 Copilot to revolutionize its telehealth operations, automating routine tasks, boosting efficiency, and increasing productivity.
192. Telstra developed two cutting-edge generative AI tools based on Microsoft Azure OpenAI Service: 90% of employees are using the One Sentence Summary tool which resulted in 20% less follow-up customer contact and 84% of customer service agents using the Ask Telstra solution.
193. Thinkbridge used Azure OpenAI Service, GitHub Copilot, and more to create a fully integrated AI-based ‘Digital Recruiter’ within the existing Application Portal used daily by recruiters.
194. Top Ledger, a cutting-edge blockchain analytics platform, utilises Azure OpenAI Service to train a model tailored to understand Solana blockchain data which accelerates query creation and fosters better understanding of decentralized protocols.
195. Topsoe achieved 85% AI adoption among office employees in seven months, significantly enhancing productivity and business processes.
196. Torfaen County Borough Council utilized Microsoft 365 Copilot to streamline back-office processes, resulting in significant time savings and enhanced productivity for both business and children’s services teams, with further rollouts planned.
197. Trace3 leveraged Microsoft 365 Copilot to streamline and enhance processes across the business and with clients, such as reducing the time it takes HR recruiting managers to respond to applicants within a couple of days instead of several weeks.
198. Trilegal has been investing significantly in an enterprise-grade bespoke AI-driven document management solution (DMS). This is the centerpiece of a law firm’s delivery capability. The DMS offers end-to-end features and functions relevant to the key tasks of its lawyers and helps them focus on the strategic and high-end parts of the value chain. The AI-driven DMS leverages Azure OpenAI Service and Azure AI services.
199. TVS Next used Azure OpenAI Service and Microsoft Copilot to develop NexAA, which seamlessly connects with HR systems to improve employee engagement, foster innovation and promote continuous learning.
200. Unilever is reinventing their marketing process with Copilot, saving time on briefing tasks, automatically pulling in relevant market data, content and insights to accelerate campaign launches.
201. Uniper SE implemented Microsoft 365 Copilot to reduce time spent on manual and repetitive tasks, and help workers focus on more pressing work, such as developing enhanced solutions to speed up the energy transition.
202. University of Hong Kong adopted Microsoft 365 Copilot to enhance productivity by automating administrative tasks and providing intelligent assistance, allowing faculty to focus more on teaching.
203. University of Oxford embraced Microsoft 365 Copilot to help the IT department save time when summarizing documents, creating content, supporting meetings or managing tasks.
204. Unum Group built a custom AI application to search 1.3 terabytes of data with 95% accuracy using Azure OpenAI Service.
205. Urban Company leveraged Azure OpenAI Service to use chatbots to resolve 85 to 90% of queries, increasing satisfaction by 5%, and audit/decisioning accuracy exceeded 80%.
206. Virgin Atlantic adopted Microsoft 365 Copilot and GitHub Copilot and is seeing real business benefits, including productivity improvements, enabling new ways of working.
207. Visierbuilt a generative AI assistant that leverages Azure AI and Azure OpenAI Service to deliver workforce analytics and actionable insights for more than 50,000 customers.
208. Virtual Dental Care developed an AI application Smart Scan that leverages Microsoft Azure to reduce paperwork for mobile dental clinics in schools by 75% and frees dentists to devote more time to patient care.
209. Wipro used GitHub Copilot to help make writing code faster and easier for developers. They also used Azure OpenAI Service to expand their generative AI solutions to facilitate large-scale AI transformation across the organization.
210. Zakladni Skola As Hlavkova adopted Microsoft 365 Copilot and saw a 60% improvement in handling administrative documents, decreased lesson preparation from hours to few minutes, increased inclusivity, and enhanced communication with students and parents.

Reinventing customer engagement

We’ve seen great examples of how generative AI can automate content creation, ensuring there’s fresh and engaging materials ready to go. It personalizes customer experiences by crunching the numbers, boosting conversion rates. It makes operations smoother, helping teams launch campaigns faster. Plus, it drives innovation, crafting experiences that delight customers while lightening the load for staff. Embracing generative AI is key for organizations wanting to reinvent customer engagements, stay ahead of the game and drive both innovation and efficiency.

New Stories:

211. 17Life uses Azure OpenAI Service to quickly generate, classify and integrate a large number of product tags, but also to accurately interpret consumers’ search intentions and provide customers with the most appropriate product suggestions through intelligent tag comparison. This has significantly reduced the manpower and time cost of the tagging mechanism, accelerated the product launch time and further improved accurate personalized recommendations, effectively improving consumer shopping experiences and customer adhesion, and successfully using AI to enhance platform services and competitiveness.
212. ABN AMRO Bank moved to Microsoft Copilot Studio to help develop two AI assistants for both customers and employees. ‘Anna’ the AI agent for customers now supports over 2 million text conversations and 1.5 million voice conversations every year, automating over 50% of interactions with multiple AI agents. The employee agent ‘Abby’ provides easier access to a wide range of IT-related and other internal resources.
213. Accenture built an autonomous agent for its clients to automate and streamline past-due payments — speeding up collections and boosting bottom lines. The agent, built in Copilot Studio, interprets customer data, automates follow-ups and helps collectors with the next best actions. Accenture’s clients have the potential to recover outstanding debts faster, ultimately lowering Days Sales Outstanding —  a key metric that measures the average number of days it takes to collect payment after making a sale — by up to 20%.
214. Agape Source used Microsoft Copilot as a generative AI web chat assistant to assist employees and volunteers support clients from 19 countries to communicate, translate and find resources.
215. Amorepacific Group has been using generative AI on its online Amore Mall to drive product search, recommendations and skin diagnosis for three years. Now, they have developed an app called AI Beauty Counselor (AIBC) using the Azure AI Stack that will offer hyper-personalization advice and recommendations based on a consumer’s previous purchases.
216. Arapahoe Libraries adopted Microsoft 365 Copilot to save time on administrative tasks, facilitate collaboration and protect patrons’ privacy. The AI-powered assistant empowers employees to find creative solutions to serve visitors now and in the future.
217. Arla Foods integrated Azure OpenAI Service into Arla’s digital ecosystem to help them provide fast and innovative content management using GPT. They can cluster a collection of nearly 6,500 recipes into themed articles that align with customers’ popular search trends.
218. Bank Rakyat Indonesia (BRI) added ChatGPT technology through Azure OpenAI Service to their chatbot Sabrina so it is able to understand various Indonesian regional languages, such as Javanese, Sundanese, Padang and so on. Sabrina has now also been integrated with BRImo, making it easier for customers to access various BRImo features. An AI-powered search engine is revolutionizing the way Customer Service and BRI Call Center Agents work to find customer service management and effectively cuts the time to answer customer questions and complaints.
219. BBC used Azure AI to develop a customized digital voice assistant that captures its brand identity and helps establish a new conversational relationship with its many audiences.
220. Berlitz used Azure AI Service and Azure AI Speech to offer new products to enable the company to serve tens of thousands of new customers with language training. By reducing development costs, they were able to improve speed to market, enabling the team to reinvest in other areas of product innovation and improve customer support.
221. Beth Israel Lahey Health (BILH) adopted Azure OpenAI Service to develop a solution to unlock fast, accurate access to more than 3,800 critical care guidance documents in real time. ChatPPGD has shown 98% accuracy in its document responses to attending staff, with the chat agent fielding upward of 800 queries per week and improving efficiency and compliance in the delivery of outstanding patient care.
222. Blip chose Azure OpenAI Service to improve the customer experience. It suggests personalized responses based on each customer’s conversation history. It can support customers fast and more accurately, processing more than 1 billion messages monthly.
223. Cdiscount is seizing the potential of generative AI and combining its existing, tried-and-tested in-house models with Azure OpenAI Service to boost the performance of its online references. After recategorizing 22 million product sheets, they now boast a 30% conversion rate. They also deployed a chatbot that has achieved a 70% customer satisfaction rate.
224. City of Hope used Azure OpenAI Service to build a responsible large language model (LLM) platform to give valuable time back to doctors and their patients. The solution processes and summarizes hundreds of pages of patients’ medical history documents. For doctors, it has reduced the time and burden of reviewing documents and empowered them to provide faster and more personalized patient care.
225. City of Kelowna utilizes ai solution’s native interoperation with Azure OpenAI Service with to create a digital-friendly 311 information service, available 24 hours a day, which can deliver accurate answers to a wide range of questions to reduce the need for repetitive work for citizens and government employees alike.
226. Coats Digital developed a solution using Azure AI services to develop a customer-facing virtual assistant within Docs, which responds with the most applicable training materials or documentation from the company’s extensive catalogs. By understanding user intent, Docs delivers highly relevant results — a vast improvement over traditional keyword searches that improves customer experience.
227. Commerce.AI embraced Azure OpenAI Service and Azure Cognitive Services to develop helpful solutions for its customers. The technologies have already begun driving 30 to 50% increases in productivity for its customers.
228. CP AXTRA leverages Microsoft 365 Copilot across marketing, finance and strategy to assist with routine work tasks. They continue to focus on its value chain and leverage AI to boost customer lifetime value.
229. Datadog integrates with all major Azure services, including Azure OpenAI Service. Now customers can better optimize costs, troubleshoot issues and monitor the performance of their AI-powered applications. The integration requires no additional setup, and it provides the same comprehensive visibility for Azure OpenAI Service, enabling its customers to secure instant visualizations.
230. DeepBrain AI avatars and solutions use Azure OpenAI Service to harness the computational capabilities of processing data efficiently. Using Azure Cognitive Services speech capabilities, they have developed state-of-the-art NLP models, and by integrating this solution into their AI infrastructure, they’re able to perform language translation and create AI avatars that have exceptional language understanding and translation capabilities for their customers.
231. Dotdigital used Microsoft Copilot and Azure OpenAI Service to innovate its customer experience and data platform to meet the demands of brands and consumers, who expect seamless, relevant, instantaneous connections wherever they are. It allows them to get inspiration quickly, focus on what matters, improve engagement and provide new ideas for campaigns.
232. DTEK’s YANSO implemented an AI-powered assistant powered by Azure OpenAI Service and Azure AI Search to help YASNO agents retrieve information faster. Handling more than 300 customer inquiries daily, AI-powered recommendations help agents respond to each in 3.5 minutes on average instead of 4.5 minutes. The AI assistant is expected to process 80% of inquiries automatically.
233. Eneco develop a new AI-driven agent using Copilot Studio. The multilingual AI agent was deployed on the company website in just three months, including integration with Eneco’s live chat platform. The AI agent handles 24,000 chats per month and can handle 70% more customer conversations without requiring a handoff to a live customer service representative.
234. EY developed EY Competitive Edge using Azure OpenAI Service to facilitate sector-specific data querying and rapid, highly relevant intelligence to help clients make business-critical decisions.
235. Fractal is a leading adopter of Microsoft AI offerings, including Azure OpenAI Service, Microsoft Copilot and Microsoft Cloud for Retail. Fractal creates AI-powered solutions to help retailers solve problems across functional areas from supply chain management, manufacturing to marketing.
236. HARTING implemented an AI-driven assistant fueled by Azure OpenAI Service and Microsoft Cloud for Manufacturing, interoperating with Siemens NX and Simcenter, part of the Siemens Xcelerator portfolio for rapid design and simulation. The AI solution reduced configuration time from 15 to 20 minutes to just 1 minute, significantly improving efficiency and rapid creation of custom prototypes.
237. Hevolus developed XRCopilot using Azure OpenAI Service and Azure AI services to boost the immersive buy-cycle shopping experience and they are already seeing a notable increase in conversion rates for its customers.
238. INSPIRE Environmental used Azure AI to create a solution allowing it to analyze and interpret seafloor images more quickly and efficiently, thus lowering costs and reducing turnaround times for clients.
239. Intermountain Health has their AI infrastructure on Azure, enabling the development and deployment of responsible AI products while helping ensure visibility, security and scalability of consistent patient outcomes. Aided by Arize AI and Azure OpenAI Service, their DTS caregivers save 40 hours a quarter per AI product and while using Microsoft 365 and Microsoft Copilot they have saved 4,300 hours of work last year alone.
240. IWG built a solution using Microsoft Fabric and its Real-Time Intelligence features to unify its data from various sources. Using real-time insights, IWG can make rapid changes to marketing campaigns and detect fraud.
241. Japan Airlines (JAL) developed the JAL-AI Report using Azure AI Foundry and Microsoft’s Phi-4 small language model (SLM) to enable cabin attendants to generate handover reports based in-flight events by typing key phrases or checking a series of boxes whether online or offline. The app can cut the time for reporting down from an hour to 20 minutes, allowing the attendants to spend more time on customer service instead of doing administrative work.
242. JLL worked with Databricks to implement Azure AI Services to condense and democratize data. With JLL’s solution and expertise, clients can now uncover new ways to meet business goals using data specific to their investments, thus cutting costs, improving sustainability and making better decisions.
243. KPMG uses Copilot and Azure OpenAI Service to help clients generate agent-based interactive modeling, presentations and more within hours — things that used to take days or weeks. They also use Copilot in Power BI in Fabric to generate narratives and expedite the development of visualizations.
244. KPMG used Microsoft AI to develop Comply AI. The agent helps identify relevant obligations, generate obligation statements in natural language, assess control effectiveness and redraft control descriptions. A leading telecom company and KPMG client used Comply AI to boost compliance maturity, accountability and trust, achieving a 70% improvement in Controls and Risk descriptions, an 18-month reduction in compliance program timelines and a 50% cut in ongoing compliance efforts.
245. Ville de Laval infused Azure AI and Machine Learning into its 311 non-emergency hotline. The system uses a virtual agent to both speed citizen–agent interactions and answer the more basic inquiries on its own. Ville de Laval expects that it will pay for itself within its first year of operation.
246. Mobiliar uses Azure OpenAI Service for Mobi-ChatGPT, an AI solution, and cloud technology to streamline processes and enhance customer experiences.
247. MONETA Money Bank worked with NTT Czech Republic to develop Tom, a voicebot, powered by Feedyou Platform and Azure AI to converse fluently in the complex Czech language. Tom interacts with 1.5 million customers to gather concerns and perform simple tasks, reducing call center operational costs by 10%, while increasing customer satisfaction.
248. Montgomery County worked with Microsoft and Zammo.ai to expand its chatbot using Microsoft Azure OpenAI Service. Over 10 months, they developed Monty 2.0, which is capable of multiturn conversations on 3,000 topics in 140 languages. It facilitated 20,000 constituent conversations, achieving a customer satisfaction rate of 50%. Now, constituents have personalized, instant access to topics about public services.
249. Nasdaq used GitHub Copilot for coding, unit testing and code reviews. They also use AI-powered tools to help automate document generation, translation and communications, saving time for engineers and business leaders alike. To enhance the client experience they developed Nasdaq Boardvantage® to equip corporates and board members with the abilities to automate document management, and customers can save more than 100 hours of manual work each year.
250. Nationwide used GPT-4 within Azure OpenAI Service to support customer queries. By generating letters, the average response times dropped from 45 to 10 to 15 minutes — an efficiency improvement of around 66%.
251. National Grid deployed Azure AI and Microsoft Copilot to improve the customer experience and NPS scores for their organization and support their net zero target ambitions.
252. NC Dinos uses two kiosks that use Azure AI Service to support a game service called “find my player look-alike and a chatbot that answers sports fan questions and provide a premium experience.
253. NFU Mutual uses Dynamics 365 and Copilot for Sales to record every customer interaction, which in turn provides a 360-degree view of customers for even more exceptional service — in a fraction of the time. With Copilot for Sales, seamlessly embedded within Outlook and connected to CRM, response times decreased, member and employee satisfaction soared and manual administrative time is down, leaving room for more meaningful customer relationship building.
254. Pegasus Airlines implemented Azure OpenAI Service and Azure AI services, integrating generative AI chatbots into its virtual travel assistant, customer support, human resources and agent platforms to provide quick answers and automate processes. They have doubled customer satisfaction related to its virtual assistant, and increased employee satisfaction by 20% with an AI-powered virtual assistant.
255. PLDT deployed the Talkbot Pro, a product of partner WIZ.AI, to assist the collections team in delivering hyperpersonalized customer experiences. The solution resides securely on ePLDT’s Azure Stack Hub, which ensures data compliance and sovereignty. As a result, the company has had a boost in efficiency, increased collections revenue and streamlined back-end operations
256. Rabobank used Copilot Studio to develop a virtual agent to provide friendly, efficient customer service, allowing the bank to simplify operations, reduce costs and create a more cohesive experience for customers.
257. RepsMate developed an AI Assistant using Azure OpenAI Service to help customer service agents understand customer needs and behaviors. The technology has enabled customers to halve the size of the supervisory teams, enhance agent efficiency and elevate customer satisfaction.
258. RHB Bank uses Azure OpenAI Service to streamline processes and foster innovation across functions, while maintaining the highest level of security. Using AI has made it easier for RHB-ians to search for information quickly and accurately, ensuring customers receive a more seamless and efficient banking experience.
259. Space and Time used Azure OpenAI Service to develop a chatbot to review blockchain data to quickly allow users to deliver results or generate queries, saving users time. Ultimately, this empowers customers to find the data they need to train their AI models and ensure that malicious actors have not tampered with the information.
260. SVERIGES Television AB (SVT) used Azure AI Services to transcribe their video content and generate closed captioning to improve customer reach and inclusion.
261. Sweco used Azure AI Studio to rapidly develop a digital assistant called SwecoGPT to automate document creation and analysis and enhance search capabilities across the enterprise’s global network. Consultants can now quickly find critical project information and report increased productivity as well as the ability to add client value.
262. T-Mobile used Power Platform and Copilot Studio to develop an agent that connects over 20 device manufacturers’ websites and assembles product information instantly and automatically. The PromoGenius app combined with the AI agent supports all T-Mobile retail outlets and call centers to have real business impact and improve retail operations, including new tools for customer service representatives (CSRs).
263. Telefônica Brasil implemented Microsoft Azure OpenAI Service to enhance its digital call center assistant and chatbot. By providing customer service agents with AI-powered insights through its I.Ajuda initiative, they have decreased average handling time for individual customers by 9%.
264. TMBThanachart (ttb) use Azure OpenAI Service to develop a virtual assistant ‘Yindee’ to answer questions in Thai or English to help create a better experience for customers. Yindee has reduced the number of customers using the ttb contact service center by 10% and received a satisfaction score of 80%.
265. UniSuper uses Microsoft 365 Copilot to improve operational efficiency and contribute to the delivery of personalized retirement outcomes. Copilot is enabling financial advisors to save 30 minutes per client interaction by having AI summarize key details of each conversation. It is expected to save advisors 1,700 hours annually and increase the number of members they can advise by 7 percent.
266. Veradigm used Azure AI Search, Azure OpenAI Service and more in a Zammo.ai software solution to develop Billerbot. This self-help chatbot is programmed to field basic queries about medical terms, processes and billing, deflecting 5 percent of customer billing queries and supporting customer questions faster.
267. WeTransact used Azure OpenAI Service and Azure to power its solution to help ISVs cut their time to publish SaaS solutions by 75% on Microsoft AppSource and Azure Marketplace, allowing millions of potential customers access their solutions faster.
     

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268. Absa has adopted Microsoft Copilot to streamline various business processes, saving several hours on administrative tasks each day.
269. Abu Dhabi government services used the Tamm App to remove the barriers between government workers and the citizens, residents and businesses who need services. The TAMM platform is powered by Microsoft Azure OpenAI Service and G42 Compass 2.0.
270. Aditya Birla Capital Limited is integrating Azure OpenAI Service and building various solutions including Sales Pitch Assistant, Service Assist and Intelligent Search for customers, as well as Audit Compliance Assist and Gen AI-powered Voice Bots for inbound calls, to improve productivity and provide a uniform customer experience.
271. Aditya Birla Capital built the SimpliFi chatbot on Microsoft Azure to simplify financial services information and offers through intelligent search and proactive nudging with minimum latency and high scalability.
272. Adobe leverages Microsoft Azure to streamline the customer experience, harnessing the power of connected cloud services and creating a synergy that drives AI transformation across industries.
273. Acentra Health developed Medscribe, a web application that uses Azure OpenAI Service to generate draft letters in a secure, HIPPA-compliant enclave that responds to customer appeals for healthcare services within 24 hours, reducing the time spent on each appeal letter by 50%.
274. AIA is using Copilot in Dynamics 365 Customer Service to allow customer service representatives to handle more cases in less time by automating time-consuming tasks like drafting customer emails and summarizing lengthy chats and case histories.
275. Air India leveraged Azure OpenAI Service to develop a virtual assistant that has handled nearly 4 million customer queries with full automation, significantly enhancing customer experience and avoiding millions of dollars in customer support costs.
276. Alaska Airlines is using Microsoft Azure, Microsoft Defender, and GitHub to ensure its passengers have a seamless journey from ticket purchase to baggage pickup and started leveraging Azure OpenAI Service to unlock more business value for its customer care and contact centers.
277. Ally Financial is using Azure OpenAI Service to reduce manual tasks for its customer service associates, freeing up time for them to engage with customers.
278. Atlan uses Azure OpenAI Service to help data teams automate documentation, summarize lineage and enable users to query data in natural language. Data teams reported a more than 60% reduction in time to complete tasks.
279. August.ai developed August, powered by Azure OpenAI Service, to outperform traditional symptom checkers by 25%, making it the most reliable tool for symptom analysis.
280. Avasoft harnessed Azure OpenAI Service to create SuperInsight, an advanced tool that bridges the gap between business users and their data. It empowers users to gain actionable insights effortlessly, eliminating the need for analysts or technical expertise.
281. Aydem Energy and Microsoft partner Softtech used Azure OpenAI Service to create an AI assistant for WhatsApp, providing customers with real-time updates and handling meter readings, bill checks and claims.
282. Ayna used Azure OpenAI Service and Azure Infrastructure to train diffusion models to enable brands to generate catalogue photo shoots and AI TryOn experiences for their customers within minutes without the hassle of setting up photo studios.
283. BMW Group optimizes the customer experience connecting 13 million active users to their vehicles with the MyBMW app on Azure, which supports 450 million daily requests and 3.2TB data processing.
284. Boyner has tripled its e-commerce performance using Microsoft Azure, seeing a rise in customer satisfaction, engagement, conversion rate, and revenue.
285. Bradesco Bank integrated Azure OpenAI Service to its virtual assistant, BIA, resulting in reduced response time from days to hours, improving operational efficiency and client retention rate by 89%.
286. Capgemini Mexico integrated GitHub Copilot to support scalable AI implementations which has led to improved customer experiences and increased efficiency.
287. Capitec Bank uses Azure OpenAI Service and Microsoft 365 Copilot, enabling their AI-powered chatbot to assist customer service consultants in accessing product information more efficiently, saving significant time for employees each week.
288. Cdiscountis leveraging GitHub Copilot and Azure OpenAI Service to enhance developer efficiency, optimize product sheet categorization, and improve customer satisfaction.
289. Cemex used Azure OpenAI Service to launch Technical Xpert, an AI tool used by sales agents to provide instant access to comprehensive product and customer solution information, significantly reducing search time by 80%.
290. Chanel elevated their client experience and improved employee efficiency by leveraging Microsoft Fabric and Azure OpenAI Service for real-time translations and quality monitoring.
291. City of Buenos Aires developed Boti with ChatGPT using Azure OpenAI Service to manage multiple service channels and personalize key services for residents and tourists. The chatbot centralizes data, enables natural language interactions and scales to handle high demands, managing 2 million queries per month without human intervention, alleviating the operational burden by 50%, improving the citizen experience and increasing efficiency.
292. City of Burlingtoncreated two AI-powered solutions: MyFiles system using Microsoft Power Platform for building permits, and CoBy, a 24/7 customer support assistant using Microsoft Copilot Studio.
293. City of Madrid created an AI virtual assistant with Microsoft Azure OpenAI Service offering tourists accurate, real-time information and personalized responses in 95-plus languages.
294. ClearBank used Microsoft Azure’s AI capabilities to train its system to apply payment scheme rules, assess claims and either validate or reject them much more quickly. This reduced the time the payment recovery process takes by 80%.
295. ClearTax leveraged the Azure OpenAI-powered Generative AI Agent, integrated into WhatsApp, to address multiple pain points and better serve Indian taxpayers, enabling 75% to file for the first time, unlocking INR 300 million in tax refunds and improving access to credit opportunities.
296. Cognizant leveraged Microsoft generative AI technology with its TriZetto platform, to help payers and providers reduce hidden costs and enable better patient outcomes for millions of Americans.
297. Cognizant is making performance management more effective and meaningful with Microsoft Azure Machine Learning to help clients across industries envision, build, and run innovative digital enterprises.
298. Coles Group has leveraged Microsoft Azure to enhance its digital presence and improve customer engagement, rolling out new applications to its stores six times faster without disrupting workloads.
299. Commercial Bank of Dubai used Microsoft Azure to upgrade its application infrastructure, improving transaction security and speed so individual customers can now open an account and start banking in about two minutes.
300. Congruent used Azure OpenAI Service to streamline retirement planning, saving customers up to 4X per dollar spent. They also implemented Github Copilot in development, achieving 40% savings.
301. Cradle Fund, dedicated to nurturing startups in Malaysia, introduced an AI-driven chatbot to boost user interaction and increase public engagement. User engagement quadrupled while resolution time was reduced from two days to a few clicks. Cradle also decreased customer service costs by 35%, increased international interactions by 40% and increased daily average visits tenfold.
302. Cricket Australia is exploring AI to revolutionize fan engagement with richer, personalized content to continue to improve how people experience the game.
303. Datamatics powered their Intelligent Automation Platform by GenA to increase documents processing accuracy by more than 90%, automate processes to increase productivity by 60% and analyze business performance leading to improved customer experiences.
304. de Alliantie built a generative AI chatbot using Azure OpenAI Service to digest information in their online knowledge base so staff can get accurate answers in seconds. Another Azure AI-based solution transcribes and summarizes calls, then categorizes them by theme.
305. Doctolib, a leading eHealth company in France, leverages Microsoft technology to develop an AI-powered medical assistant, integrating both Azure OpenAI Service and Mistral Large on Azure.
306. Docusign used Azure AI to develop its Intelligent Agreement Management (IAM) platform, which supports millions of workflows, reducing contract processing times and enhancing customer satisfaction with advanced AI-powered analytics.
307. Dubai Electricity and Water Authority has significantly improved productivity and customer satisfaction by integrating multiple Microsoft AI solutions, reducing task completion time from days to hours and achieving a 98% customer happiness rate.
308. Elcome uses Microsoft 365 Copilot to improve the customer experience, reducing response times from 24 hours to eight hours.
309. elunic developed shopfloor.GPT based on Azure OpenAI Service leading to increased productivity for customers saving 15 minutes per request.
310. Ema provides specialized AI agents or employees to handle enterprise Customer Support, Sales and Marketing and Employee Experience. With customer support Ema had 98% accuracy in 80%+ ticket resolution, and with proposal writing Ema had a 70% speed up in RFP writing.
311. engagely.ai used Azure OpenAI Service to provide solutions that deliver instant, natural language support using any medium (voice, chat or email) and on any channel, to ensure customer satisfaction. Customers experienced an increase of 80% CSAT.
312. Estée Lauder Companies is leveraging Azure OpenAI Service to create closer consumer connections and increase speed to market with local relevancy.
313. Exela enhanced their business process automation stack with Azure OpenAI Service to enable their customers to drive personalized engagement, optimize workflow automation and reduce costs.
314. Federal Bank embraced Microsoft Copilot to help employees work smarter, ensuring focus remains on customers and their needs.
315. First National Bank (FNB) is using Microsoft Copilot for Sales to help bankers create professional, thoughtful emails in 13 native South African languages, to enhance customer interactions, streamline communications, and reinforce its commitment to innovation and customer service.
316. Flora Food Group migrated to Microsoft Fabric to offer more detailed and timely insights to its customers, enhancing service delivery and customer satisfaction.
317. Fluid AI used Azure OpenAI Service to redefine how customers and banks connect, offering smarter, faster and more human-like support across multiple channels. And 90% of queries were handled autonomously, while customer service volume increased by 3X to 4X and customer satisfaction increased by 30%.
318. Groupama deployed a virtual assistant using Azure OpenAI Service that delivers reliable, verified and verifiable information, and boasts an 80% success rate.
319. Gupshup utilized Azure OpenAI Service to power Gupshup’s ACE LLM and AI Agents designed to handle consultative sales and support. A vehicle reseller experienced a 60% reduction in human agent effort and a digital bank was able to automate 75% of incoming queries.
320. Haceb created a virtual technical support assistant with generative AI, helping on-the-ground technicians troubleshoot, diagnose and resolve product issues faster and more efficiently.
321. Hero FinCorp leveraged Azure OpenAI Service to manage more than 50,000 multilingual customer queries with the H.Ai bot, achieving better efficiencies through increased productivity and reduced costs.
322. Hero MotoCorp used Azure OpenAI Service to enhance customer experience. Bots have transformed the post purchase experience by providing vehicle service schedules and details about parts to engage customers actively.
323. Hexaware utilized the power of AI to develop tensai® GPT to support the aviation industry to achieve higher levels of efficiency, accuracy and cost-effectiveness in managing complex systems, ultimately ensuring smoother operations and enhanced customer satisfaction.
324. Holland America Line developed a virtual agent using Microsoft Copilot Studio that acts as a digital concierge on their website to support new and existing customers and travel advisors, which has achieved a strong resolution rate and is currently handling thousands of conversations per week.
325. IndiGo incorporated Azure OpenAI Service’s GPT-4 and GPT-4 Turbo models to develop the 6Eskai platform to provide customers with effortless conversational service.
326. International University of Applied Sciences (IU) adopted Azure OpenAI Service to revolutionize learning with a personalized study assistant that can interact with each student just like a human would.
327. Investec is using Microsoft 365 Copilot for Sales to enhance the bank’s client relationships, estimating saving approximately 200 hours annually ultimately boosting sales productivity and delivering personalized, seamless customer experience.
328. Jato Dynamics used Azure OpenAI Service to automate content generation, helping dealerships save approximately 32 hours each month.
329. Kenya Red Cross worked with Pathways Technologies to develop a mental health chatbot in Azure AI.
330. LALIGA is delivering a seamless fan experience and AI insights with Azure Arc, using AI in Azure for optimizing match scheduling and other key operations.
331. Legrand used Azure OpenAI Service to reduce the time to generate product data by 60% and improve customer support interactions with fast, accurate information.
332. LimeChat integrated bots with Azure OpenAI APIs capabilities to address complex queries effectively, which bolstered customer experience and increased revenue generation by 100%.
333. Linum is using Microsoft Azure to train their text-to-video models faster and more efficiently without losing performance or wasting resources.
334. Lloyds Banking Group developed the Branch Translation App using Microsoft Power Apps and Azure AI services with a goal to improve communication with non-English speaking customers and the innovation enhanced service delivery, receiving positive feedback from employees and customers alike.
335. Locabuzz leveraged Azure OpenAI Service with the Locobuzz CX platform. The Response Assist feature generates detailed responses instantly while adhering to brand guidelines and tonality, reducing the time spent on ticket analysis and elevating customer satisfaction.
336. Lumen Technologies is redefining customer success and sales processes through the strategic use of Microsoft 365 Copilot, enhancing productivity, sales, and customer service in the global communications sector.
337. Magicpin used Azure OpenAI Service’s real-time model to build an audio conversational bot that talks to riders over telephone and helps take proactive decisions. The customer support chatbot agent helped resolve 60% of the tickets.
338. Mahindra Group harnessed the power of AI with two innovative programs, including a Multiagent AI System for marketing and verification for loan applications, using the system to create hyper-personalized customer communication at scale that enhances customer engagement.
339. MakeMyTrip enhanced Myra, its travel bot, with AI-driven workflows capable of autonomously managing and optimizing multifaceted travel queries to create comprehensive travel itineraries that ensure next-level customer experiences.
340. Mars Science & Diagnostics used the Azure AI catalog to build generative AI apps to enhance accuracy and extract data insights quickly, helping pets with critical, undiagnosed conditions receive the care they require faster.
341. Mastek integrated Microsoft 365 Copilot, Azure OpenAI Service, Copilot for Sales and Teams AI into its daily work practices. They improved productivity by 45% and increased response or delivery time by 55%, which led to better customer experiences.
342. McKinsey & Companyis creating an agent to reduce client onboarding process by reducing lead time by 90% and administrative work by 30%.
343. Meesho leveraged Microsoft’s Azure OpenAI Service and GitHub Copilot to enhance customer service and software development, resulting in a 25% increase in customer satisfaction scores and 40% more traffic on customer service queries.
344. Milpark Education integrated Microsoft Copilot and Copilot Studio and in just four months, improved efficiency and accuracy of student support, decreasing the average resolution time by 50% and escalation time by more than 30%.
345. Myntra developed MyFashionGPT powered by Microsoft’s Azure OpenAI Service and ChatGPT 3.5 to allow shoppers to search for outfits by typing in a text that closely resembles natural conversation.
346. National Basketball Association is using Azure OpenAI Service to speed up the time to market, helping fans connect with the league with personalized, localized insights to enhance the fan experience.
347. NC Fusion chose a comprehensive Microsoft solution to make marketing engagement activities easier and accurately target the best audience segments.
348. Nurix used Azure OpenAI for seamless and intuitive customer interactions, personalized engagement and enterprise-grade scalability.
349. Medgate, a telehealth subsidiary of Otto Group developed a medical Copilot powered by Azure OpenAI Service, which summarizes consultations, supports triage, and provides real-time translations.
350. Orbital Witness embraced the use of large language models (LLMs) in Azure OpenAI Service to build its innovative AI Agent application, Orbital Copilot, which can save legal teams 70 percent of the time it takes to conduct property diligence work.
351. OYO’s app is used by guests across the world for a smooth booking experience; OYO strategically deployed the Azure OpenAI Service AI stack, integrating Azure OpenAI Service and Azure AI services into post-booking systems for greater accuracy in validated bookings and more.
352. Pacific Gas & Electric built a chatbot using Microsoft Copilot Studio that saves $1.1 million annually on helpdesk support.
353. Parloa took a “voice-first” approach and created an enterprise-grade AI Agent Management platform to automate customer interactions across phone, chat and messaging apps.
354. Pockyt is using GitHub Copilot and anticipates a 500% increase in productivity in the medium to long term as they continue adapting AI and fine-tuning their software development life cycle.
355. Rebel Foods leveraged Azure OpenAI Service for its ordering platform EatSure to handle current order volumes, adapt to future business requirements and give consistent personalized customer experiences.
356. Square Yards integrated advanced generative AI technologies for real estate listings with SEO-friendly auto-descriptions, image tagging and enhancement, virtual tour creation and 2D-to-3D floor plan conversions.
357. South African Revenue Service deployed a chatbot integrated with Azure Cloud Services and enabled with Azure OpenAI Service. This system provides personalized guidance based on individual records, having generated approximately 300,000 tailored responses to date.
358. South Australia Department for Education launched an AI-powered educational chatbot to help safeguard students from harmful content while introducing responsible AI to the classrooms.
359. South London and Maudlsey NHS Foundation Trust used Microsoft 365 Copilot to automate routine tasks and spend more quality time treating patients.
360. Staffbase provides its clients with Staffbase Companion, which helps it enhance internal communication with quick content generation, summarization, translation and future capabilities — and remain confident in data protection.
361. Sync Labs is using Microsoft Azure to create AI-driven solutions that have led to a remarkable 30x increase in revenue and a 100x expansion of their customer base.
362. Syndigo is using Azure to accelerate digital commerce for its customers by more than 40% and expand its customer base.
363. TatvaCare integrated an AI-led chatbot, AskAI, into its MyTatva app, utilizing the capabilities of Azure OpenAI Service. AskAI efficiently handles patient inquiries and offers daily nudges to encourage healthier lifestyle choices.
364. Tavant, a leading digital products and solutions provider, developed an Agentic AI Solution to advance field service management, which has led to a 40% faster resolution time, 42% increase in the first-time fix rate and directly contributed to a 90% rise in customer satisfaction.
365. Tekion built Automative Retail Cloud, a unified, cloud-native platform that uses generative AI to analyze communications, extract insights and provide customer-specific recommendations for sales agents.
366. Telkomsel created a virtual assistant with Azure OpenAI Service, resulting in a leap in customer self-service interactions from 19% to 45%, and call volume dropped from 8,000 calls to 1,000 calls a day.
367. Titan Eye Plus infused Azure OpenAI Service with its integrated connected digital platforms to work toward becoming a truly ‘intelligent in real time’ enterprise and forging a new standard in eyewear retail.
368. Torrens University chose to use Azure OpenAI Service to uplift its online learning experience, saving 20,000 hours and $2.4 million in time and resources.
369. Trusting Social integrated Microsoft Azure services to launch AI-driven agents that are changing how banks function and transforming their customer’s banking experience.
370. Ubona used Azure OpenAI Service and large language models (LLMs) to offer scalable, intelligent automation that enhances customer interaction while providing robust data insights and operational efficiency.
371. UBS is using Azure AI solutions, including Azure AI Search and Azure OpenAI Service, to power “Smart Assistants” that streamline content access and provide real-time information to Client Advisors, boosting efficiency and client engagement.
372. University of California, Berkeley used Azure OpenAI Service to deploy a custom AI chatbot that supports student learning and helps students with complex coursework.
373. University of Sydneycreated a self-serve AI platform powered by Azure OpenAI Service, to enable faculty to build custom chatbots for enhancing student onboarding, feedback, career simulation, and more.
374. Upstox leveraged Azure OpenAI Serviceto power a Copilot designed to provide instant, context-aware responses, minimizing delays and enhancing the overall user experience.
375. Ushur used Microsoft Azure AI services to resolve customer issues quickly and unify their interactions across all channels.
376. Van Lanschot Kempen is using Microsoft 365 Copilot to reduce the time needed for daily tasks, freeing up time to invest in that crucial personal connection.
377. Virbe enables businesses to interact with customers through AI-powered avatars, and with Azure AI services like Azure OpenAI Service and Azure AI Search, Virbe enhanced its AI avatars and simplified engagement with enterprise customers — and customers are seeing up to a 10x increase in leads.
378. Virgin Moneybuilt an award-winning virtual assistant using Copilot Studio to help build customers’ confidence in their digital products and services.
379. VOCALLS automates over 50 million interactions per year, resulting in a 78% reduction in average handling time aside from a 120% increase in answered calls.
380. Vodafone Group is leveraging Microsoft’s AI solutions, including Azure AI Studio, OpenAI Service, Copilot, and AI Search, to achieve a 70% resolution rate for customer inquiries through digital channels and reduce call times by at least one minute.
381. ai’s platform, integrated with Azure AI services and Azure OpenAI Service, provides an AI orchestration platform that simplifies the adoption and scaling of AI across enterprises.
382. Walmart is using Azure OpenAI Service to deliver a helpful and intuitive browsing experience for customers designed to serve up a curated list of the personalized items a shopper is looking for.
383. Weights & Biases created a platform which runs on Microsoft Azure that allows developers to keep records, log successes and failures, and automate manual tasks.
384. Welcome Account created a banking application with a conversational agent based on Azure OpenAI Service, in order to help people manage their finances and administrative procedures. This multilingual agent already assists no less than a thousand refugees on a daily basis.
385. Whatfix utilized Azure OpenAI Service to streamline the critical and time-sensitive customer migration process, ensuring a smooth transition from an older platform version to a newer one with minimal disruption.
386. WNS integrated Azure OpenAI Service into their suite offerings to help improve efficiency, effectiveness and productivity of client processes.
387. World2Meet is providing better customer service and operations with a new virtual assistant powered by Microsoft Azure.
388. Writesonic used Azure OpenAI Service to supercharge its content creation, catapulting Writesonic into an unprecedented realm of AI-driven productivity and personalized user engagement.
389. Xavier College is modernizing its student information systems on Microsoft Dynamics 365 and Microsoft Azure to unlock powerful insights, fostering innovation and data-driven decision making.
390. Yes Bank developed RM Assist Chatbot (Ask Genie), powered by Azure OpenAI Service, to empower relationship managers with instant, accurate responses to customer queries.
391. Zavarovalnica Triglav implemented Microsoft Dynamics 365 and Azure OpenAI Service to streamline its operations with automated responses and smart rerouting of customer enquiries.
392. Zurich Insurance Group used Azure OpenAI Service to develop advanced AI applications that led to more accurate and efficient risk assessment evaluations, accelerating the underwriting process, reducing turnaround times and increasing customer satisfaction.

Reshaping business process

Transforming operations is another way generative AI is encouraging innovation and improving efficiency across various business functions. In marketing, it can create personalized content to truly engage different audiences. For supply chain management, it can predict market trends so companies can optimize their inventory levels. Human resources departments can speed up the hiring process, while financial services can use it for fraud detection and risk assessments. With generative AI, companies are not just refining their current processes, they’re also discovering exciting new growth opportunities.

New Stories:

393. Aegea is using AI tools, cloud and data lake to analyze audio and text news to identify feelings, locations and people that may affect the company’s operations and image.
394. AGMC partnered with Pulses.ai to create the Sphere 360 solution using Azure AI to transform its logistics and operations. Today employees can quickly locate and move vehicles at its service center, ultimately improving customers satisfaction.
395. Alstom is using GitHub Copilot to generate engineering assets in a cost-efficient and sustainable way. Other co-pilots integrate at all stages of the value chain, significantly reducing the time required for various tasks. They also use Azure OpenAI Service for content generation, translation and document intelligence to drive efficiency, helping the team remain on target and budget.
396. Animal Supply Company partnered with Neudesic to use its Document Intelligence Platform (DIP) solution that runs on Azure and Azure AI to transform the invoice processing experience, delivering more than $500,000 annually in cost savings as invoicing becomes more precise. The reduction of low-value work has also freed up 50 percent of ASC’s invoicing experts, allowing them to focus on working through exceptions and building stronger relationships with vendors.
397. ASC Technologies uses Azure OpenAI Service to develop a compliance recording service that works seamlessly to enable customers to verify industry and country-specific regulations, as well as analyze customer communications to better serve them, mitigating compliance risks.
398. ANS is streamlining the selling process with Copilot and agents — and seeing big benefits. Sellers can now ask an agent to collect and summarize information across data sources, gaining valuable insights from previous customer interactions while ensuring customer data protection. With Copilot and agents lightening the load, sellers can now prioritize their time to focus on the most critical accounts and opportunities — which they forecast will increase ANS’s closing ratio by 6.25%.
399. Banco Inter used Azure AI services to automate the analysis of update packages and optimize processes. After the implementation, they were able to reduce analysis time by 70%, increase productivity and improve team satisfaction, driving company-wide digital transformation.
400. BDO Colombia used Microsoft Copilot Studio and Power Platform to develop BeTIC 2.0, a virtual assistant that centralizes and automates key payroll and finance processes. BeTIC 2.0 reduced operational workload by 50% and optimized 78% of internal processes, improving the experience for both employees and clients.
401. Bridgestone implemented Microsoft Cloud for Manufacturing, Microsoft Fabric and the Factory Operations Agent in Azure AI to unify data, enhance predictive maintenance and empower workers with actionable insights through natural language queries. Using Microsoft solutions, Bridgestone reduced production downtime, enhanced worker productivity and increased operational efficiency.
402. Burke used Copilot to transform every phase of its research process, from drafting questionnaires and discussion guides to analyzing unstructured data and creating reports. Tasks that once took days now take a few hours. And teams can quickly gather information, deepen industry knowledge and focus on strategic consulting, providing recommendations faster than ever. By streamlining everything from questionnaire drafts to report creation, they are able to deliver insights more efficiently, helping their clients make timely, well-informed decisions that impact their business strategy.
403. CallMiner used Azure AI Services to improve their platform to offer organizations access to Azure AI Speech to provide more comprehensive analytics and insights to businesses, allowing for a deeper understanding of interactions between customers and enterprises, across various channels and at scale.
404. Canopius Managing Agents Ltd. uses Microsoft Copilot to position the data where they need it to be to operate in different territories. They are also exploring GitHub Copilot, Copilot for Security and Microsoft 365 Copilot.
405. H. Robinson used Azure AI Studio and Azure OpenAI Service to build generative AI tools that automate emailed customer requests, reducing speed to market from hours to seconds. It also put them on pace to achieve another 15% increase in productivity and improved their customer service.
406. Coca-Cola Company used Azure’s open ecosystem and Azure AI Foundry’s global speech services infrastructure to produce a custom model for its iconic Santa to converse in real time with more than a million people in 26 languages — with sub-millisecond performance outcomes. In just 60 days, Coca-Cola launched a campaign that engaged consumers across 43 markets and 4 global regions, while integrating 15 services — successfully marking the beginning of future, AI-powered campaign possibilities.
407. Coquitlam School District embraced Microsoft Copilot to give them the ability to gain data insights, streamline administrative tasks and enable educators to shift focus to higher-value work like supporting students and enhancing the learning experience.
408. Crestar Fans built an agent in Copilot Studio and trained it on all existing documentation to ensure that their sales and customer service teams use consistent pricing when generating installation quotes for customers.
409. Cube RM used Azure OpenAI Service with its tender management software to help its customers discover the most relevant tenders among thousands based on their product portfolio, which has resulted in less missed opportunities and an average revenue increase of 10 percent for customers.
410. DataRobot integrated its solution with Azure OpenAI Service to help customers access data reliably and securely to improve how organizations run, grow and optimize their business.
411. Degrees of Change used AI Builder, Azure OpenAI Service and Power Automate with Fabric to develop a tool that helps staff make faster and more effective recruitment and decisions without having to burn hours processing the raw data. Copilot in Power Apps also helps their citizen developers build more technical features with minimal training.
412. DiBanka used Azure OpenAI Service to integrate cognitive intelligence into applications. Using Azure AI Face and Custom Vision they create, implement and improve one’s own image classifiers to apply labels to images. It performs proof-of-life detection and facial recognition of its members based on their visual characteristics.
413. Dow built an agent using Copilot Studio to process PDF invoices, structuring data for analysis, while another lets employees flag anomalies through natural-language queries. Within weeks, employees were using the agents to flag discrepancies that previously could have gone unnoticed — such as a $30,000 surcharge that should have been $5,000. Once the system is fully scaled to all shipping modes around the globe, Dow anticipates increased accuracy in logistic rates and billing, which in the first year should result in millions of dollars in savings.
414. ECE Group migrated their on-prem data warehouse to Microsoft Fabric. The implementation code was generated using Azure OpenAI Service, reducing the workload by up to 50%, optimizing the code by hand would have made the project 300 to 400 days longer.
415. ECS Federal used AI Builder in Power Automate to automate processing of the project performance via mandated use of the Contractor Performance Assessment Reporting System (CPARS) to derive meaningful insights from these performance reviews.
416. Eletrobras Furnas used Azure AI to improve predictive equipment maintenance, anticipating potential failures that could lead to regulatory agency penalties.
417. Epiq used Copilot Studio to develop AI agents to address common questions around a class action suit, such as eligibility and how to file a claim. One AI agent successfully handles almost 50,000 messages for one of Epiq’s largest class action cases. They also developed “Launchpad’ an onboarding solution that saves 2,000 hours of work each month and more than $500K annually.
418. Fujitsu used Azure AI Agent Servicewithin Azure AI Foundry to develop an intelligent, scalable AI agent for sales automation, boosting productivity by 67%, enabling their teams to focus on customer engagement.
419. HCLTech used Copilot Studio to build an agent called Super Assistant that automates routine tasks, enhances customer service with 24/7 support and facilitates smooth communication and collaboration within the organization. When an HR ticket comes in, the agent assigns it to a special HR resolver agent. The resolver agent then interacts with employees, connects to backend systems and works toward a resolution, handing it off to a human employee as necessary. HCLTech expects the new process to resolve cases 40% faster and allow the company to redeploy 30% of its support staff.
420. Heritage Grocers Group adopted Lucid Data Hub, a solution from Adastra that uses Microsoft Fabric for deep analytics, cost-efficient data processing and AI-powered insights. The companies collaborated to build the new solution in two months and increased data acquisition speed, brought total number of stores to 115 and processed 1.3 terabytes of POS data efficiently with automated data sorting — while saving at least $500,000.
421. Hero AI leverages Azure AI Foundry and Azure OpenAI Service to develop a wide range of AI models and tools to transform healthcare and healthcare outcomes. Their solution has led to a 55% decrease in patient wait times and gained 200 hours in emergency room capacity, significantly improving operational efficiency and patient care.
422. Hitachi Solutions adopted Microsoft Fabric to utilize Copilot for Power BI to enhance report generation and streamline data management, improving data sharing, governance and real-time insights. Automating manual processes boosted efficiency and enhanced resource planning and management.
423. Husch Blackwell adopted Microsoft Copilot to quickly scan and summarize large documents or online databases to help its workforce accelerate research and analysis. Lawyers use AI to search for specific information and quotes from transcripts or highlight that text in large documents, saving them 8,800 hours and empowering them to spend more time engaging with clients.
424. Iceland Foods chose Microsoft Fabric and Fabric Real-Time Intelligence, interoperating with Azure AI Foundry, including Azure OpenAI Service, giving the company the ability to use AI-driven analytics for regulatory reporting, risk assessments and customer insights.
425. Intertape Polymer Group (IPG) worked with Sight Machine to develop Factory Copilot, which uses Azure OpenAI Service to provide manufacturing plant data analytics and insights to employees using a chat-based set-up. Plant managers can now make quicker decisions based on real-time data that’s analyzed in real time.
426. Konica Minolta used Azure OpenAI Service to develop an internal technical information search application and a research support tool called EDISON, which enables summarization, sharing of experimental records and publishes them in a magazine for bio researchers.
427. KT Corp implemented Copilot to quickly generate content that aligns with KT’s voice and objectives, minimizing errors and cutting down on writing time. KT is also using Copilot to automate routine tasks such as formatting, maintaining language consistency, data entry, proofreading, cross-referencing and compliance checks. KT estimates that this AI support will give back thousands of hours annually, which would translate to millions in savings.
428. Kyndryl chose Copilot as its go-to AI tool and the response from the 20,000 employees using it has been enthusiastic: 60% believe Copilot has increased their creativity, and over half report 10 hours or more of increased productivity. To help its own employees get quick and accurate responses to their IT requests, Kyndryl built an agent that connects to its current ticketing system and backend data.
429. Kry harnessed Azure OpenAI Service to develop various AI applications to help analyze vast amounts of unstructured data from clinical notes and medical records to reduce administrative burdens for clinicians. The apps help to widen limited healthcare resources and improve the overall quality of patient care.
430. LS ELECTRIC partnered with Sight Machines, Microsoft Cloud for Manufacturing and Microsoft Copilot to develop a solution that standardizes unstructured data to optimize operations. Copilot allows factory workers to receive control change suggestions to enhance power efficiency, empowering workers to take data-driven actions that enhance product gains and operational performance.
431. Mike Morse Law Firm uses Microsoft 365 Copilot and Microsoft Copilot with the CoCounsel drafting add-in to write complaints, draft legal documents and other documents based on the firm’s data and the trusted Thomson Reuters legal database service.
432. Minister Law is looking to leverage Azure OpenAIServices to help with their unstructured legacy file data and for automating redaction activities. They have also seen benefits from using Microsoft Security Copilot and believe Microsoft 365 Copilot can help streamline data security.
433. Mitie adopted Microsoft Fabric to handle the full data lifecycle, enabling Azure AI and machine learning capabilities to deliver predictive insights and optimize operations. This has improved data efficiency, powered predictive services and enhanced sustainability while delivering exceptional services to its customers and communities.
434. Mitsui & Co. leverages generative AI to streamline work at Mitsui’s Security Operation Center (SOC). Microsoft Security Copilot offers efficient support, handling a massive volume of alerts through detailed analysis to assess overall system status and improved accuracy.
435. NTT Data used Microsoft Fabric and Azure AI Agent Service to develop AI agents in a simple reliable way. The AI data agents look at HR and front office operations to improve efficiency.
436. Obeikan Investment Group (OIG) developed a ‘smart factory’ software platform called O3ai. The platform uses Azure OpenAI Service, Azure Machine Learning and Microsoft Copilot to digest and interpret all the data from the factory floor to provide insights to operators in real time, and 20 to 25 percent of Obeikan’s packaging clients have adopted O3ai.
437. Oregon State University is using Microsoft Copilot for Security to elevate their proactive security measures, increase automation, lower operational costs and improve operational efficiency, all in the hope of driving their incident ticket count down to zero.
438. Peace Parks Foundation is using Azure and Microsoft Copilot to develop a model to better track environmental change and the impact of climate change on human-animal conflict.
439. PointClickCare used Azure OpenAI Service to improve access to real-time data and documentation processes. Providers can stay connected and better coordinate patient care, while users can count on up-to-date patient information to deliver the right care at the right time.
440. PTT Global Chemical (GC) used Microsoft Copilot to transform taking meeting minutes and assigning action items, streamlining what used to take hours into mere mintures. They also used Azure OpenAI Service to develop ‘AskMeGC’ to review news and market reports to perform market analysis. The tools are helping them secure deals and conclude business with new clients.
441. QNET is using Microsoft Copilot for Security to help analyze the influx of data to identify security threats faster. Users report up to 40 percent time savings and 60 percent increased efficiency for security teams, regardless of their level of expertise.
442. Renting Columbia adopted Azure AI services to develop a virtual assistant using machine learning to automate processes and identify service and maintenance needs for its fleet of more than 35,000 vehicles it rents in the country. They have been able to reduce the analysis time of service orders by 92%. It went from a process of up to four hours to an automatic process of a few seconds.
443. Rolls-Royce used Microsoft Cloud for Manufacturing to create efficiencies in engine design, turbine production and engine health monitoring with generative AI and machine learning. They increased machine usage by 30%, with significantly less scrap. The company also accelerated fault resolution from days to near real time. It detects and prevents around 400 unplanned maintenance events annually, saving millions in repairs.
444. ServiceTitan used Azure AI to build a generative AI tool for its Titan Intelligence suite called “Second Chance Leads,” which evaluates unreviewed and rejected sales leads to uncover missed opportunities.
445. Standard Bank developed a Technology Services Desk bot called Karabo using Microsoft Copilot Studio and AI Builder to answer internal IT support-related issues.
446. Syensqo.AI developed SyGPT, a chatbot powered by Azure OpenAI Service, to enhance data access and operational efficiency using different data sources to answer questions.
447. Syneos Health created a data platform using Azure that incorporates Azure OpenAI Service to build their own generative AI apps to enhance their data analysis capabilities to improve each step of their processes, from clinical trials to commercialization. To date, they have reduced their site-activation cycle time by upward of 10%.
448. Tata Projects implemented Microsoft Security Copilot to increase security for sensitive customer data and is using Azure OpenAI Service to help its clients adopt generative AI.
449. Team Rubicon uses Microsoft Copilot in Dynamics 365 Customer Insights to gather valuable data and insights into its volunteers and donors, leading to more strategic and powerful communication and engagement strategies. The insights let them move quickly, effectively and efficiently to support communities before, during and after disasters and crises.
450. Trade Ledger uses GitHub Copilot to develop innovative commercial banking solutions. They are developing a Trade and Working Capital Copilot prototype based on Azure OpenAI Service and Copilot technologies that can analyze customer cash flow, assess customer information with the bank’s risk appetite and provide a credit expert or an operations agent.
451. Vodafone deployed an agent built in Copilot Studio that taps into the company’s vast internal knowledge bases to pull out answers to legal questions, product specs and more. Within five days of launch, salespeople were using the agent regularly and Vodafone predicts that each salesperson will ultimately be able to double or triple the number of RFPs they respond to each week.

452. Accelleron used Microsoft Power Platform to support numerous business applications and simplify processes for service agents and employees, resulting in the onboard of new agents in 30 minutes, compared to two days for other solutions.
453. Accenturedeveloped an AI-powered financial advisor that leverages RISE with SAP on Microsoft Azure to enhance their infrastructure and integrate financial data.
454. Acuity leveraged Azure technologies including OpenAI GPT, natural language processing and optical character recognition to automate the generation of high-quality credit reports, resulting in up to 25%-time savings in the credit report writing process.
455. AGS Health used Azure OpenAI Service and Azure Whisper to convert lengthy payer calls to text instantly and create claim correction lists, reducing auditing time by 50% and improving quality outcomes for clients.
456. AI Magix leverages Azure OpenAI Service and Machine Learning for its Inspection One platform to automate automotive inspections, increasing throughput by 60%, achieving 85% accuracy in defect detection and cutting Costs of Poor Quality by 45%, ensuring compliance with stringent quality standards.
457. Apollo Hospitals Group integrated Azure OpenAI Service into their clinical documentation audit process to automate and improve efficiency and accuracy, minimizing the time and errors in ERM documentation.
458. Atomicwork integrated Azure OpenAI Service and AI-powered IT Service Management directly within the Microsoft Teams platform to help improve the employee support experience and reduced repetitive support tickets by 50 to 60%.
459. Atomicwork leverages Azure OpenAI Service to bring together three power capabilities: a conversational assistant, a modern service management system, and a workflow automation platform.
460. Bank of Queensland is modernizing its operations with Azure, Microsoft 365 and Microsoft 365 Copilot, using AI to optimize business processes such as creating marketing content, building reports and plans and drafting HR content.
461. Blink Ops fully embraced generative AI to build the world’s first Security Automation Copilot with more than 8,000 automated workflows to help any Security/IT task through prompts.
462. BrowserStack leveraged Azure OpenAI Service into its software testing platform to dramatically enhance automation and efficiency, reducing QA cycle time by up to 70, and maintenance overhead by over 60%.
463. Chalhoub Group  is using Microsoft Fabric to modernize its data analytics and streamline its data sources into one platform, increasing agility, enhancing analytics, and accelerating processes.
464. Cineplex is developing innovative automation solutions for finance, guest services, and other departments, saving the company over 30,000 hours a year in manual processing time.
465. ClearBank moved its services to Microsoft Azure to gain scalability and efficiency, pushing out 183% more monthly system releases, gaining both scalability and efficiency.
466. Coforge introduced Azure OpenAI Service and the Copilot ecosystem to better support financial advisors in asset and wealth management firms to access comprehensive fund information and performance data swiftly, eliminating time-consuming searches and increasing productivity by 30%.
467. Cyient used Azure OpenAI Service, AI Search, Azure Kubernetes Service and Azure Machine Learning to enable clients to aggregate data from various systems and applications.
468. Danske Statsbaner increases productivity up to 30% with help from Microsoft AI solutions.
469. .Darwinbox utilized generative AI to enable enterprises to automate day-to-day HR processes and conduct AI-powered job evaluations.
470. Dentsu implemented Microsoft Azure AI Foundry and Azure OpenAI Service to build a predictive analytics copilot that supports media insights, cutting analysis time by 80% and overall time to insight by 90%, reducing analysis costs.
471. Discover Dollar used Azure AI services to help enterprises identify overpayments and revenue leakages hidden within their contracts, invoices and payment records. Uncovering over $1$ billion in customer savings to date.
472. Disprz developed a generative AI content creation and transformation engine for Learning and Development administrators to create engaging personalized training and make learning materials more accessible by using Advance Learning.
473. Document360 created an AI-powered knowledge base and service platform for companies to create, manage and publish online documentation, including product manuals, SOPs and wikis.
474. Dow implemented Microsoft 365 Copilot to empower teams with AI-driven insights and streamline essential workflows by automating tasks across departments, saving millions of dollars on shipping operations in the first year.
475. Eastmanimplemented Microsoft Copilot for Security realizing the benefits of accelerated upskilling, step-by-step guidance for response, and faster threat remediation.
476. Eduvos is simplifying the student enrollment experience with Microsoft Azure and Dynamics 365, reducing the time from 90 days to nearly instantaneous and associated costs by 90%.
477. Emirates Global Aluminum (EGA) uses Azure Local to support its digital manufacturing platform, including support for safety-critical applications that use AI. Through its hybrid Azure environment, EGA has achieved 10 to 13 times faster AI response time and 86% cost savings for AI image and video use cases.
478. Evalueserve uses generative AI and customer natural language processing or NLPs to efficiently process and summarize large data sets, making them relevant and accessible. Users experience between 20 to 40% improvement in decision-making.
479. Fast Shop migrated to Microsoft Azure creating a self-service culture of access to data, eliminating delays, reducing costs, and increasing leadership satisfaction with data while providing more agility in reporting.
480. Firstsource used Azure OpenAI Service for its FirstSenseAI platform to automate the analysis and processing of explanation of benefits to improve medical insurance coverage and billing.
481. Florida Crystals adopted a value-added solution across Microsoft products including Microsoft 365 Copilot to reduce telecom expenses and automate industrial process controls.
482. Gamer Logistics and AizenFlow created an AI-powered software platform that streamlines the freight brokerage process, significantly reducing complicated tasks and time-intensive processes from 24 hours to just 15 minutes.
483. Genpact used Microsoft Azure OpenAI Service to deploy Scout, a comprehensive platform to enable seamless data processing, advanced language capabilities and improved operational efficiency.
484. GEP used Microsoft Azure OpenAI Service to power an innovative digital procurement and supply chain platform called GEP Quantum, which shows productivity gains ranging from 25 to 50%.
485. GHD is reinventing the RFP process in construction and engineering with Microsoft 365 Copilot.
486. GovDash is a SaaS platform that leverages artificial intelligence to streamline the entire business development lifecycle for government contracting companies using Azure OpenAI Service.
487. Grupo Bimbo is deploying Microsoft’s industrial AI technologies to modernize its manufacturing processes, optimizing production and reducing downtime, driving significant cost savings, and empowering global innovation.
488. Hellenic Cadastre built a system that reads and categorizes property contracts, applies legal rules and provides assessments for approval using Azure OpenAI Service. Today, property transaction assessments take less than 10 minutes instead of hours, reducing costs from 15 euros to 0.11 euros per assessment. The system also enhanced property owners’ legal security and boosted the Greek economy by enabling transactions to be completed sooner.
489. Icertis leveraged Microsoft Azure OpenAI Service and Microsoft Copilot to develop Icertis Copilots to automate contract-driven processes, expedite contract reviews and optimize value in negotiations. Icertis Copilots pinpoint potential risks in business agreements to help teams focus on higher impact tasks and strategic initiatives.
490. ICICI Lombard used Microsoft Azure OpenAI Service to develop a Copilot for claims adjudicators to provide a comprehensive summary of health claims from submitted documents. This solution reduced the time for claims adjudicators to process a single health claim by over 50%.
491. Insight Canadaimplemented Microsoft 365 Copilot to streamline business operations, realizing a 93% productivity gains in functions including sales, finance, and human resources.
492. Intesa Sanpaolo Groupenhanced its cybersecurity with AI-enabled Microsoft Sentinel and Microsoft Copilot for Security, resulting in faster threat detection, increased productivity, and reduced storage costs.
493. Kaya deployed a custom implementation of Microsoft Dynamics 365 and Power BI to modernize its supply chain, leading to enhanced visibility, improved planning, and streamlined inter-department operations.
494. Kotak Mutual Fund used Microsoft Azure OpenAI Service and Azure AI Search to handle large volumes of emails, deliver personalized responses and streamline processes to save two man-months on repetitive tasks and improve the customer/investor experience.
495. KPMG in India leveraged Azure OpenAI Service to develop the IKE.GAI platform that allows IT teams and business owners to explore and build customized applications or agents using pre-built tools to enhance customer experiences, improve productivity and reduce costs and time to market.
496. Larsen & Toubro developed a customized Poly-LLM framework and a composite AI approach, supported by Azure OpenAI Service for secure, scalable infrastructure to improve project cost estimation and real-time tracking, leading to efficient resource allocation and productivity enhancement.
497. Startup legal-i is using AI to analyze unstructured data and help expensive insurance specialists make better decisions faster — speeding up healthcare and insurance processes by 80% and improving the accuracy of outcomes.
498. Lenovo leveraged Dynamics 365 Customer Service to rapidly manage customer inquiries by streamlining repetitive tasks, boosted agent productivity by 15%, reduced handling time by 20% and reached record-high customer satisfaction.
499. Lionbridge Technologies, LLC is using Microsoft Azure and Azure OpenAI Service to accelerate its delivery times and improve quality, reducing project turnaround times by up to 30%.
500. LTIMindtree integrated Microsoft Copilot for Security, offering automated incident response, integrated threat intelligence, and advanced threat analysis.
501. Mania de Churrasco used Microsoft Azure, Power Platform and Microsoft 365 to achieve high efficiency, security and scalability in its operations, in addition to improving its data intelligence, which indirectly participated in a 20% increase in sales year on year.
502. Moneyview integrated Azure OpenAI Service models to streamline workflows, improving operational efficiency by 35% and increasing team productivity by 30%.
503. MOZAIQ used Azure AI Document Intelligence to automate end-to-end mortgage fulfillment processing by rapidly innovating its offerings, scale in line with client growth and manage cost of delivery.
504. Narayana Health developed a bot powered by the GPT-4 model on Azure OpenAI Service to automate the extraction and coding of medical records to help manage insurance claims. This ensures accuracy, consistency and efficiency and reduced coding errors by 40% compared to manual coding.
505. National Bank of Greece built an Azure-powered Document AI solution to transform its document processing, improving the bank’s accuracy to 90%.
506. Needl.ai used GitHub Copilot and Azure OpenAI Service to develop an AI assistant that can analyze data from multiple sources in one destination, providing auto-organized, intelligent updates, which improved productivity by 40%.
507. Nest Bank has revolutionized its operations by integrating Microsoft 365 Copilot and Azure OpenAI Service, resulting in doubled sales and increased daily transactions from 60,000 to 80,000 showcasing the transformative impact of generative AI in the financial sector.
508. Netradyne leveraged Azure OpenAI Service to power Safety Assistance Manager to integrate into fleet dashboards, enabling managers to retrieve driver performance data in seconds, improving decision-making and operational efficiency.
509. Network Rail modernized their data analytics solution with Microsoft Azure, helping engineers understand data 50% faster than before and improve efficiency, passenger experiences, and safety — all while saving costs.
510. Neutrinos integrated the Neutrinos AI Hub with Azure AI Foundry, enabling insurers to leverage advanced AI capabilities within a unified framework, create context-driven workflows, reduce 70% in manual data processing efforts and increase claims adjudication times by 40%.
511. Newgen leveraged Azure OpenAI Service for NewgenONE Marvin to expedite application development and streamline content management, resulting in dynamic, personalized and multilingual customer communication.
512. NoBroker created ConvoZen with Azure OpenAI Service for efficient transcription and insights from conversations in various languages, automating 90% of quality audits, improving agent efficiency by 30% and enhancing violation tracking by 16X.
513. Nsuredeveloped an AI-powered agent that uses Copilot Studio and Power Automate to reduce manual processing time by 60% while also reducing associated costs by 50%.
514. Oncoclínics implemented Microsoft Azure OpenAI Service to transform its entire data ecosystem with a web portal and mobile application that performs all image processing and storage.
515. Operation Smile used Azure OpenAI Service, Fabric, and Power Apps to eliminate manual data entry, resulting in reduced translation errors by about 90% and the time required for completing reports from four to five hours to just 15 to 20 minutes.
516. Pacifico Seguros has adopted Microsoft Copilot for Security to optimize its security operations and anticipate and neutralize threats more efficiently and effectively.
517. Parexel adopted Azure Databricks and Microsoft Power BI, achieving an 85% reduction in data engineering tooling costs, a 30% increase in staff efficiency, and a 70% reduction in time to market for data product delivery.
518. Paysafe used Microsoft 365 Copilot to streamline meetings, information management, and document creation, addressing language barriers, eliminating time-consuming tasks, and boosting creativity along the way.
519. Persistent created SmartQMS with Azure OpenAI Service and Microsoft Power Platform for a unified interactive platform that enables its engineers to seamlessly access knowledge bases, process assets, solution accelerators, tools and intellectual properties.
520. Pincode is transforming hyperlocal commerce for offline supermarkets, using Azure OpenAI Service for streamlined catalogue onboarding and real-time inventory management.
521. PGG Wrightson partnered with Inde to use the SkyCount AI-powered drone to count livestock, which previously took a week. Results were available in a few minutes and were more accurate than any human count — around 97% first time.
522. Planted is integrating Azure OpenAI Service to manage everyday tasks more efficiently and facilitate the search for information for innovative process development.
523. Presidio realized dramatic productivity gains saving 1,200 hours per month on average for the employees using Microsoft 365 Copilot and created 70 new business opportunities.
524. Prowess Selling Skills Pvt. Ltd. leveraged Azure OpenAI Service to create AI-based solutions that help retailers identify patterns, understand demand-supply causality and enhance decision-making processes for quicker and more informed actions.
525. Qatar Charity used Copilot Studio to increase its call center efficiency, reducing average handle time by 30%, increased customer satisfaction by 25%, and achieved a 40% reduction in IT maintenance costs.
526. Radical Health integrated Azure OpenAI Service and Azure AI services with electronic medical records systems (EMRs) for features like automatic transcription, clinical note generation, predictive analytics and patient engagement via customizable bots.
527. RazorSign created SensAI, powered by Azure OpenAI Service, to conduct preliminary contract reviews to identify deviations, accelerate negotiations and reduce cycle times.
528. Rezo.ai used a combination of Azure OpenAI Service with Azure Compute and Cognitive Services to enable its customers to achieve scalability, cost savings and deliver exceptional customer satisfaction.
529. Saarthi AI developed the Agentic AI platform to help with debt collections process. The platform helped in a 60 to 90% reduction of cost-to-collect per account and in a reduction in delinquency between 15 to 30%.
530. Saphyre uses Microsoft Azure and AI to provide an intelligent cloud-based solution that automates and streamlines financial trading workflows around client and counterparty life cycle management, reducing manual efforts by 75%.
531. SeAir Eximpedia used Azure OpenAI Service to standardize over half a billion supplier records. And 500,000 unique supplier details were identified and organized with 99% accuracy in just two weeks.
532. ShepHertz developed ai using Azure OpenAI Service, GitHub Copilot and Microsoft Security Copilot to optimize both candidate-job matching and enterprise recruitment processes, increasing placement precision and operational efficiency.
533. SHUEISHA Inc. is using Microsoft Security Copilot to enable faster incident response, boosting the confidence and effectiveness of cybersecurity personnel.
534. Smarten Spaces developed Sia (Space Interactive Assistant), built on Microsoft Azure OpenAI Service to help organizations better understand workplace utilization, reducing operational costs of managing spaces by 30 to 40%.
535. StarKist Foods used Azure to effectively unite production and demand processes with finance, reducing the planning cycle from 16 hours to less than one.
536. Swiss International Air Lines migrated and modernized with Microsoft Azure, achieving up to 30% cost savings, a remarkable boost in platform stability along with enhanced security visibility.
537. Tata Capital Limited automated the generation of various sections across the credit appraisal note by leveraging solutions like Azure OpenAI Service and Azure AI Document Intelligence.
538. Tata Consultancy Services, an IT services, consultancy and business solutions organization, infused GitHub Copilot into their software engineering process to look at the potential of reimagining the traditional software development life cycle.
539. Tech Mahindra developed agentX using Microsoft 365 Copilot to boost productivity by up to 70%. By using GitHub Copilot, they were able to produce higher quality code at a faster pace and improve deployment timelines.
540. The Estée Lauder Companies turned to Microsoft 365 Copilot, Copilot Studio, Azure OpenAI Service and Azure AI Search to gather data, identify trends, build marketing assets, inform research and move to market faster.
541. Thoucentric used Microsoft Azure OpenAI Service to build solutions that enable the creation of intelligent sales and query chatbots, enhancing outreach and customer engagement.
542. ThyssenKrupp is using the Siemens Industrial Copilot, built on Azure OpenAI Service, to address a skilled labor gap while revolutionizing how it programs and operates machinery.
543. Triomics leverages several Azure AI (and OpenAI) services for their platform, which enables oncologists and their teams to automatically review complete patient records against hundreds of ongoing clinical trials in under a minute.
544. S. AutoForce implemented Dynamics 365 Supply Chain Management to centralize warehouse data, connect processes and improve operational efficiency while using Microsoft Copilot for Finance to automate monthly reconciliations.
545. UST developed an AI solution powered by Azure OpenAI Service-based foundation models to process and interpret complex patient information.
546. Vue.ai’s platform integrated with Azure AI services and Azure OpenAI Service provides an AI orchestration platform that simplifies the adoption and scaling of AI across enterprises. Vue.ai’s platform integrated with Azure AI Services and Azure OpenAI Service provides an AI orchestration platform that simplifies the adoption and scaling of AI across enterprises.
547. WinZo used GitHub Copilot to accelerate development, automate infrastructure setup swiftly and go live in new geographies seamlessly.
548. Xceedance used Azure OpenAI Service to redefine and streamline the data extraction and interpretation process within the insurance sector.
549. ZEISS Group uses Microsoft Fabric to create a secure and trusted data supply chain that can be shared effortlessly across a range of business units.
550. ZF Group builds manufacturing efficiency with over 25,000 apps and 37,000 unique active users on Power Platform.
551. Zomato created a Copilot using Azure OpenAI Service to help them run operations better, faster and often in a cost-effective manner.
552. Zycus leveraged Azure OpenAI Service to solve supplier discovery and risk management, autonomous procurement and intake management.

Bending the curve on innovation

Generative AI is revolutionizing innovation by speeding up creative processes and product development. It’s helping companies come up with new ideas, design prototypes, and iterate quickly, cutting down the time it takes to get to market. In the automotive industry, it’s designing more efficient vehicles, while in pharmaceuticals, it’s crafting new drug molecules, slashing years off R&D times. In education, it transforms how students learn and achieve their goals. Here are more examples of how companies are embracing generative AI to shape the future of innovation.

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553. Age UK developed an AI-powered tool, built with the Azure AI services text-to-speech capability, to scale up its human-to-human Telephone Friendship Service. The tool transcription app has assessed 23,000 calls and saved staff 9,500 hours. With the time saved, employees can focus on serving existing matches and bringing in more older people who need a friend.
554. AgriConnect is an AI-powered application to help Filipino farmers face not only the usual agricultural challenges or natural disasters. Based on Microsoft AI, AgriConnect translates complex agricultural data into a simple, intuitive warning system that guides farmers in making informed decisions. It helps farmers optimize their resources, reduce the use of harmful pesticides and improve crop resilience to climate change and ultimately enhance profitability.
555. Amref Health Africa is developing an AI-powered tool to predict malnutrition across Kenya using Azure AI. The solution will provide location-specific forecasts to inform the nonprofit, partnering organizations and governmental bodies.
556. Artificial developed a prototype bot based on Azure, Azure OpenAI Service and Azure AI Search to guide customers through coding in a specific Python dialect to work in their particular application domains. By using the Artificial platform and tools, customers can accelerate drug discovery.
557. Avex Group working with NAKED developed the HUMANOID DJ using Azure OpenAI Service to analyze audience emotions and connect to equipment, data and networks to transform itself and spatial aspects to create music that can be experienced only in that place and time.
558. Babson College leveraged Microsoft Copilot, Azure AI, and Microsoft 365 to develop predictive models that identify students struggling with financial, emotional and academic challenges. In addition, a mathbot was developed to improve learning outcomes in STEM courses and stats.
559. Bayer built an agent using Copilot that lets their Crop Science researchers and scientists search the tool using natural language. What previously could take days to find the information, now saves R&D teams 3 to 6 hours per researcher per week.
560. Be My Eyes used AI to develop Be My AI, a tool to assist blind and low-vision people to independently navigate their digital world by providing AI-powered descriptions of on-screen content. It also includes an interactive chatbot to allow users to ask follow-up questions about descriptions for a more dynamic and personalized experience
561. Beiersdorf used Azure AI services so its researchers can utilize features such as document summarization, semantic search, document tagging and optical character recognition to extract key information fast, enabling them to spend less time searching and more time on industry-leading product development.
562. CARE partnered with Valorem to build a sentiment analysis solution using Azure OpenAI Service to deepen its understanding of its emergency preparedness in high-risk countries. The tool evaluates staff survey responses at scale, so leadership can now use the insights the tool surfaces to inform decisions and gear up for any crisis.
563. Chinese Testing International Company Limited (CTI) partnered with Microsoft Research Asia and Azure AI Speech to integrate AI with Chinese language education to develop advanced tools like facial recognition and intelligence assessment to create the Learn Pronunciation to HSK application, providing instant feedback to learners.
564. CIPIO.ai uses Azure OpenAI Service to help companies connect with their communities of customers, fans, followers and beyond to drive authentic user-generated content (UGC). CIPIO.ai’s UGC Solution empowers brands to discover content and content creators, authentically engage with their communities, activate and collaborate with the community, execute new content, pay content creators and analyze the impact of its brand community at scale. Customer feedback shows CIPIO.ai-driven UGC outperforms other branded content, supporting authentic content for brands to use in their paid advertising campaigns, social media marketing and at every stage of a buyer’s journey.
565. Department of Education (DepEd) is empowering teachers across the country to integrate Microsoft 365 Copilot into their workflows, providing students with a more interactive and engaging learning experience, while also driving increased efficiency and productivity.
566. Educational Foundation Freiburg developed Horizon, a custom web app and learning space leveraging the Azure AI Foundry ecosystem that empowers students and teachers to creatively use AI, investigate the ethical implications of the technology and prepare for the future.
567. Hamyang County combines AI and digital technologies to provide farmers with a safer and more efficient working environment and more sophisticated data analysis. More farmers learning AI-enabled skills will further enhance productivity and sustainability. Microsoft Copilot helps farmers collect and manage farming logs in a more organized way and provide datadriven decision-making.
568. HelloTalk uses Azure AI services to power the features of HelloTalk, enabling language learners to have a more effective, immersive experience that promotes greater understanding between cultures. These tools include real-time speech-to-text and subtitles in Voicerooms and live streams, text-to-speech in Moments posts and Chat and pronunciation assessment in Moments posts and course dialogues. These services make it easier for language learners to understand the context of conversations, grasp the meaning of what is being said, improve their speaking skills and enhance their overall language learning experience.
569. HyperCinema developed its HyperEngine built on Azure AI infrastructure, running the latest GPT-series models on Azure OpenAI Service to produce high quality, creative content with minimal errors, allowing guests to run mini photo shoots. The company puts 50,000 images and 6,000 30-45-second videos through its HyperEngine every day to deliver automated and hyperpersonalized in-person storytelling experiences in real-time.
570. ICG integrated Microsoft Copilot into their complex construction simulation process to analyze crane cycle times against the rate of demand from various manufacturing stations. Copilot surfaced insights that even seasoned engineers found valuable. Copilot also helped conduct market research, identifying the optimal market niche and calculating the company’s serviceable obtainable market, as well as set cascading goals for the team and mapped out the buyer’s journey. With this support, ICG was ultimately able to shift from an hourly consulting model to value-based pricing, increasing gross margins by 20%.
571. Impact Observatory used Microsoft AI for Earth to make maps faster than satellites can collect images. With improved flexibility and cost savings, they now spend more time sharing the data with scientists and geospatial industry leaders to help guide the systemic change in thinking and planning that’s needed to help our planet.
572. Inflection AI developed Pi, a chatbot that works with large language models, to help people organize their days and offer them advice while matching their knowledge and interests on a growing range of topics. To accelerate time to development, reduce downtime and better position to be a leader in empathetic personal intelligence they used Azure AI technologies to provide the reliability and stability they needed.
573. International Institute for Management Development (IMD) used Microsoft Azure, Microsoft 365 Copilot and Microsoft Copilot Studio to roll out AI-backed tools such as chatbots, personalized learning paths and scalable education platforms.
574. ITER used Azure OpenAI Service to develop a chatbot to improve staff searches in a database of more than 1 million documents. Using GitHub Copilot, software development became accessible, enabling sophisticated simulations to improve safety and operations. ITER worked with Microsoft partner Witivio to make the link between the knowledge platform and Microsoft 365 Copilot through agentic features. They linked to their knowledge platform to translate hundreds of acronyms to improve efficiency as they built a nuclear plant.
575. IWill Therapy and IWill CARE created a Hindi-speaking chatbot named IWill GITA using the cutting-edge products and services included in the unified Azure AI Studio platform, incorporating the latest large language models in Azure OpenAI Service and integrated Azure AI Content Safety filters. IWill‘s scalable and AI-powered bot now provides cognitive behavioral therapy to bring mental health access and therapist-like conversations to people throughout India.
576. Kilimo uses Azure to collect and analyze meteorological data, soil moisture levels and satellite imagery. Then they use Azure AI and Machine Learning to tell farmers precisely how much they need to irrigate, so they can hit the sweet spot of quality produce with maximum water savings. Kilimo is able to communicate among its various resources securely using Azure Virtual Network.
577. LALIGA deployed Mediacoach designed to collect and analyze data during a match from fixed cameras placed around a stadium perimeter. The data is analyzed with the help of Azure AI and Machine Learning processing capabilities. LALIGA can enhance the level of storytelling within and around each match. With the ability to make each 90-minute match a 360-degree fan experience, the league is revolutionizing fan engagement and changing the ways soccer fans access and consume the sport.
578. Laerdal Medical used Azure AI to enhance their 3D virtual training simulator designed to provide an immersive experience that simulates real-life interactions between patients and providers. Azure AI allowed Laerdal to reduce the time spent on creating voices for the virtual patients and providers from two months to less than 24 hours.
579. Lexmark developed the Lexmark Translation Assistant using Azure AI Translator to help school districts across the US communicate with students’ family members who speak a variety of languages. The solution scans, prints and translates, saving significant time and money.
580. Macquarie University developed Virtual Peer, an AI-powered chatbot designed to provide students with real-time, 24/7 support for academic and administrative queries. Students who used the chatbot two weeks before the exam scored nearly five marks higher on average — a 9.45 percent improvement — and the chatbot achieved a Net Promoter Score of 92.
581. Miami Dade College (MDC) adopted Microsoft 365 Copilot for its AI-powered automation, seamless integration with Microsoft tools and ability to support its ambition of advancing education. Since deploying Copilot, MDC has seen a 15% increase in student pass rates, a 12% drop in course dropout rates and significant time savings for faculty and staff, allowing them to focus more on student success and mentorship.
582. Maryvit School partnered with PowerSchool to implement PowerBuddy, an AI assistant powered by Microsoft Azure OpenAI Service. It generates lesson plans and personalized learning activities while keeping students focused. Teachers revealed that 98% felt PowerBuddy saved time in lesson creation and 50% reported saving 20 minutes or more per lesson or assessment.
583. Mondra used Azure OpenAI Service to develop Sherpa, a chatbot built to help retailers calculate how much CO2 is produced in the making of their private-label and branded products, down to the ingredient level. By making data-driven decisions on how to reduce carbon emissions it will radically improve the retail food industry’s ability to meet its net zero targets.
584. Nagase Brothers developed an English Writing Bootcamp that utilizes Azure OpenAI Service, guarantees 99.9% availability and has no security issues for 10 regions around the world. 90% of student respondents say they would like to continue using the tool.
585. National Football League Players Association partnered with Xoriant to develop a comprehensive solution leveraging Azure OpenAI Service to analyze footage from 32 teams to ensure health, safety and prevent rule violations during the offseason. The solution helps staff reduce time studying footage by up to 73%, freeing up time for staff and increasing safety for players.
586. National Yunlin University of Science and Technology used Azure OpenAI Service to develop an intelligent customer service robot and deployed it on the university portal to help students quickly query school affairs information, but also converted more than 20 years of written data into vectorized data and developed a number of value-added applications.
587. National Zakat Foundation built a chatbot called Zaki to integrate into their website using Copilot Studio to answer donor questions. They also developed an AI-boosted solution with Power Platform to evaluate applications for aid and triage urgent cases. Microsoft Dynamics 365 and a unified data model streamline reporting, enable collaboration and personalize donor outreach. NZF has reduced wait times for aid disbursement by 80%, and staff believe further automations will enable same-day application reviews and fund distribution. This responsiveness at scale helps more people and stops their slide into poverty.
588. Neuroblast offers accessible, mobile post-rehabilitation for neurodegenerative diseases using interactive devices developed with Microsoft Azure, Azure IoT Hub, and Azure OpenAI Service. Microsoft 365 Copilot also helps them draft presentations and documentation for various institutions, programs and conferences with ease.
589. Novartis uses Microsoft Copilot as one component of their comprehensive approach to streamline the reporting process, organize data, track timelines and key actions and generate updates. This frees up their time to focus on higher-value activities, such as analyzing results and strategizing future studies. With 40,000 employees using Copilot, in a recent survey of 3,400 users, 90% of respondents reported increases in productivity, 87% reported faster task completion, 76% produced more creative solutions and 81% observed improvements in work quality.
590. Opportunity International collaborated with AIS Partners and Artefact to develop a Microsoft Azure-based AI solution called Ulangizi AI, based on Azure OpenAI Service that immediately and accurately answers farmers’ questions in Malawi. The chatbot solution draws on Malawian Ministry of Agriculture information stored in an Azure database and provides authoritative information in English and Chichewa by text and voice.
591. Pangea Data developed a scalable AI-powered product platform using Azure OpenAI Service to de-identify data sets to find patients with hard-to-diagnose conditions and treat them at scale working with healthcare and pharmaceutical industries. Working with two global pharmaceuticals and the UK’s National Health Service (NHS) they found 6X more (200,000) undiagnosed and miscoded cachectic cancer patients for therapies and trials, which led to improved outcomes for patients, halving treatment costs for the NHS (saving £1 billion) and a six-fold increase in revenue for the pharmaceutical sponsors.
592. PETRONAS is using AI to tackle the energy trilemma — enhancing energy security, optimizing operations and accelerating the transition to cleaner energy.
593. Project Gutenberg uses Microsoft AI solutions to create audiobooks at scale, making its collection more accessible to a broader community of members, including people who have visual impairments and those around the world who might not have access to traditional libraries.
594. Relativity developed Relativity aiR for Review on top of Azure OpenAI Service to deliver streamlined experience directly into RelativityOne. The solution helps attorneys organize their data and accelerate their early case knowledge and first-pass review processes. It also underpins all aspects of e-discovery, in addition to intensive tasks like investigations, contract reviews, data breach responses and many other legally — and ethically — impactful use cases.
595. South Australia Department of Education launched EdChat using Azure OpenAI Service for students and teachers. It also implemented Azure AI Content Safety to employ advanced models to identify and mitigate harmful and risky content. A trial demonstrated EdChat’s effectiveness in enhancing educational experiences safely, leading to its broader adoption.
596. Srisuvit School uses Microsoft Copilot to help students understand math problems and solve them faster. It also helps teachers inspire and nurture the next generation of thinkers, innovators and leaders.
597. Swinburne University of Technology is using generative AI to analyze student feedback from thousands of survey responses to extract key themes and sentiments, making it easier for educators to act on student feedback.
598. Telefónica España incorporated Azure AI and Machine Learning to harness big data and automation for network optimization. The improved network performance and customer experience achieved substantial savings in operating costs and enhanced operational efficiency.
599. Temasek Polytechnic introduced Microsoft Copilot Studio into its curriculum to give students more practical experience, cultivating a citizen developer culture among its faculty, staff and students, streamlining administrative tasks and reducing workload to save time. It also launched Singapore’s first low-code/no-code specialist diploma in low-code app development for business.
600. The University of Manchester rolled out Microsoft 365 Copilot to three cohorts of users and they found that the administrative burden during the meeting was reduced by 98%, and overall they calculated a cost saving of 48%. They are also assessing the potential use of Copilot for Security.
601. University of Oslo’s UiO team used a combination of Azure OpenAI Service, local storage and on-premises hosting of the web app to build a compliant AI environment to safely create, customize, test and integrate models into the unique GPT UiO service. Because of the high levels of privacy and personalized experiences, the university’s students and faculty actively use GPT UiO for research, writing, creating presentations and experimenting with AI.
602. USA Surfing developed a solution using advanced vision action recognition, action detection, containerization and graph-based multimodel Azure AI and Azure Machine Learning architecture. Using the Motion Insights framework, users upload a surfing video to a simple Web interface, then the Azure-hosted backend utilizes the new Archon platform to produce AI-generated insights and analysis to improve performance and lead to fewer injuries.
603. Veritone used proprietary and third-party AI engines, including Custom Neural Voice (CNV) from Azure AI services to support its platform aiWARE to create human-like AI voices with audio-based training data. Veritone is working with The Bert Show and iHeartMedia podcasts to use talent-approved synthetic voices to save time and scale their audio content to new audiences.
604. Vitra.ai used Azure AI services with their own customer natural language processing models (NLP) to assist with the complex puzzle of speech recognition and translation. This solution allowed them to increase their CSAT score to 23%, improve punctuation placement by 30% and see immediate cost savings by cutting overall spend by 22%.
605. Wedel Software offers an AI audio advertising solution, Adthos Platform, which features over 40 AI voices, including Azure AI’s Neural Text to Speech offering, and direct publishing capabilities. The company also uses Azure AI’s Custom neural voice to add new talent to the list of AI voice options and helps brands quickly deliver and scale audio ads to market.
606. Wichita Public Schools uses Microsoft Copilot to support its 50,000 students and 5,600 teachers and administrators. Copilot has the ability to find information with links to content sources, but it also enables educators to make that information accessible at the reading level and in the language a student needs with the data protection required.
607. Základní škola Aš Hlávkova adopted Microsoft 365 Copilot and saw a 60% improvement in handling administrative documents, decreased lesson preparation from hours to few minutes, increased inclusivity and enhanced communication with students and parents.

608. Agricultural Development Trust (ADT) of Baramati is analyzing water, weather, nutrient, pH data and more with AI to increase crop yields in India.
609. Air India has incorporated Microsoft 365 Copilot into multiple departments, unlocking a new realm of operational insights that not only provides critical data on flight punctuality and operational hurdles, but also empowers proactive, collaborative decision making.
610. Agnostic Intelligencedeployed Azure OpenAI Service to eliminate time-consuming tasks, saving users up to 80% of their time, and enabling IT managers to focus on innovation and quality assurance.
611. Albert Heijn is using Azure OpenAI Service for everything from customer personalization to demand forecast and food waste projects, making it easier for its customers to change their lifestyle.
612. Amgen is using Microsoft 365 Copilot to boost productivity and has the potential to speed up drug development and support advancements in their business processes.
613. APEC leverages Microsoft Azure and deep neural network algorithms to develop an app that enables healthcare providers to capture retinal images, increasing the accuracy to identify Retinopathy of Prematurity (RoP) to 90%.
614. ASOS is using Azure AI Studio to help customers discover new looks with genuine shopping insights, personalized conversations, naturalism, and even humor to enliven the shopping journey.
615. Auburn University is incorporating Microsoft Copilot to promote AI literacy, accessibility, and collaboration, with the aim to expand educational and economic opportunities for its entire academic community with AI-centric tools.
616. B3 launched an AI assistant using Azure OpenAI Service that aids 10,000 users a day to answer Brazilians’ questions about how to start investing.
617. Basecamp Research aims to build the world’s largest database of national biodiversity and apply AI and machine learning to advance bioscience.
618. Bayer is using Microsoft Copilot to contribute to feeding a growing global population and helping people lead healthier, disease-free lives.
619. Beatoven developed a platform using Azure OpenAI Service to help audio visual storytellers create original royalty-free background music for their content.
620. Blinkit used generative AI to create thousands of recipes with rich data and media, enrich the catalogue and serve personalized recipes based on user taste, actions and dietary preferences. These recipes were generated for a curated list of products using Azure OpenAI Service.
621. BluSmart turned to GitHub Copilot to revolutionize their software development workflow to offer coding assistance and rapid development, with developer efficiency increasing by 20 to 30%.
622. BMW AG implemented Azure AI to develop a mobile data recorder copilot for faster data management helping engineers reduce the lead time for insights from days to hours or sometimes minutes.
623. Botminds AI leveraged the power of Azure OpenAI Service to revolutionize the processing of unstructured content embedded in documents and PDFs. The streamlined process led to a 90% reduction in the time required to observe functional solutions.
624. Brembo leveraged Azure OpenAI Service to develop ALCHEMIX, a solution to generate innovative compounds for its brake pads, drastically reducing the development time of new compounds from days to mere minutes.
625. Canary Speech can now train new vocal models in as little as two months and handle millions of transactions per month with Microsoft Azure.
626. CapitaLand simplified internal processes increasing efficiency to more than 10,000 man-days saved per year and deployed Azure OpenAI Service to build the first AI hospitality chatbot for its lodging business.
627. Cassidy is using Azure OpenAI Service to enhance efficiency across various industries, supporting over 10,000 companies.
628. Classplus used Azure OpenAI Service to develop Samadhan AI, a hyper-personalized and efficient study companion for students, helping them prepare with confidence for competitive exams.
629. Coca-Cola is implementing Azure OpenAI Service to develop innovative generative AI use cases across various business functions, including testing how Microsoft 365 Copilot could help improve workplace productivity.
630. Dashoon used generative AI to create a platform that allows storytellers to create engaging content with ease and speed, generating 50K images a day.
631. Denso is developing “human-like” robots using Azure OpenAI Service as the brain to help robots and humans work together through dialogue.
632. Drumbeat.AI is using Microsoft AI services to predict, identify and treat ear diseases in communities that are both rural and remote, helping to prevent hearing loss among Indigenous communities in Australia.
633. Dynamic Health Systems created its VitruCare365® platform on the Microsoft Cloud for healthcare technologies to enable motivational care planning. Built on Microsoft Azure, FHIR (Fast Healthcare Interoperability Resources) and Dynamics 365, it provides personalized apps powered by Azure OpenAI Service to each patient and is deployed as an extension to the Microsoft 365 tools clinicians use every day.
634. eFishery is using Azure OpenAI Service for farmers to get the data and insights on fish and shrimp farming, including more precise feeding and water quality monitoring.
635. EkStep’s Jan Ki Baat leverages AI-powered voice bots to facilitate natural conversations between individuals and organizations, empowering decision-makers with actionable, data-driven insights.’s Jan Ki Baat leverages AI-powered voice bots to facilitate natural conversations between individuals and organizations, empowering decision-makers with actionable, data-driven insights.
636. eSanjeevani used Azure OpenAI Service to bring quality healthcare to the masses, particularly the poor and underserved, thus reshaping India’s healthcare ecosystem.
637. Cities can use Esri’s ArcGIS geospatial platform to create environmental digital twins that simulate heavy rainfall and apply hot spot analysis to highlight flooding. Adding Azure AI to the geospatial digital twin will reveal insights in impossible amounts of data.
638. EY developed an application that automatically matches and clears incoming payments in SAP, resulting in an increase from 30% to 80% in automatically cleared payments and 95% matched payments, with estimated annual time savings of 230,000 hours globally.
639. EY worked with Microsoft to make Azure AI Foundry more inclusive for all, serving the 20% of the global workforce identifying as neurodivergent.
640. FIDO is using Azure OpenAI Service to develop an AI tool that uses sound to pinpoint leaky pipes, saving precious drinking water.
641. Frammer AI utilized Azure OpenAI Service to provide state-of-the-art AI models that elevate content to deliver quality short videos at scale, translating into higher engagement levels and, ultimately, increased revenue for content creators.
642. Foyer used Azure OpenAI Service to deploy the Azure OpenAI Service GPT-3.5 and GPT-4 family of models and experienced better reliability in service and incident reporting and mitigated rare outages.
643. Georgia Tech is using Azure OpenAI Service to enhance the electric vehicle (EV) charging infrastructure, achieving rapid data classification and predictive modeling, highlighting the reliability of networked chargers over non-networked ones.
644. GigXR developed a solution to create the intelligence for specific AI patients using Microsoft Azure OpenAI Service and other Azure services.
645. Digital employment agency Gojob developed Aglae, a virtual assistant based on Azure OpenAI Service, to pre-qualify candidates within 15 minutes, enabling recruiters to achieve record employment placement rates.
646. GoTo Group is significantly enhancing productivity and code quality across its engineering teams by adopting GitHub Copilot, saving over seven hours per week and achieved a 30% code acceptance rate.
647. GovTech used Microsoft Azure OpenAI Service to create LaunchPad, sparking more than 400 ideas and 20 prototypes, laying the foundation for the government to harness the power of generative AI.
648. H&R Block is using Azure AI Studio and Azure OpenAI Service to build a new solution that provides real-time, reliable tax filing assistance.
649. Haut.AI provides skin care companies and retailers with customizable, AI-based skin diagnostic tools developed with the help of Microsoft AI.
650. Helfie is building a solution that caters to healthcare providers who can arm their patients with an application to more quickly and accurately access the care they need.
651. HeritageWatch.AI uses AI to detect changes to heritage sites around the world caused by disasters like floods or earthquakes.
652. Hitachi will implement Azure OpenAI Service, Microsoft 365 Copilot, and GitHub Copilot to create innovative solutions for the energy, mobility and other industries.
653. Icertis is providing AI-based tools that will recognize contract language and then build algorithms to automatically choose the right approach based on the content of the contract.
654. Iconem leveraged AI-generated imagery to process and analyze a vast amount of photogrammetry data used to create the 3D digital twin of St. Peter’s Basilica, allowing visitors to explore every intricate detail from anywhere in the world.
655. Innominds leveraged Azure OpenAI Service to develop the AMRx® platform, a culture-free, AI/ML based urinary tract infection (UTI) diagnostic tool that delivers precise diagnosis in five minutes, thereby reducing costs.
656. Institut Curie and Microsoft partner Witivio developed Copilot for Researcher, an agent that can help researchers with some of the administrative tasks in their jobs so they have more time to spend on actual new ideas in the fight against cancer.
657. ITC developed ITCMAARS to provide an array of agri-solutions to farmers. Krishi Mitra is a farmer Copilot powered by generative AI that allows farmers to simply ask their questions, and it generates useful responses.
658. ITOCHU is using Azure OpenAI Service and Azure AI Studio to evolve its data analytics dashboard into a service that provides immediate recommendations by automatically creating evidence-based product proposals.
659. IU International University of Applied Sciences (IU) is using the power of Azure OpenAI Service to develop Syntea, an AI avatar integrated into Microsoft Teams and Microsoft 365 Copilot, making learning more personalized, autonomous and flexible.
660. Khan Academy has partnered with Microsoft to bring time-saving and lesson-enhancing AI tools to millions of educators.
661. Kheiron Medical Technologies, NHS Grampian, the University of Aberdeen use an AI breast screening solution called Mia and Azure Cloud Services to help doctors find an additional 12% uplift in the detection of breast cancer and a workload reduction of up to 30%.
662. KissanAI leveraged Azure OpenAI Service, Cognitive Services and speech services to develop a voice-based Copilot reaching 100,000 farmers that delivers real-time advice on farming-related topics.
663. Lufthansa Group developed an animated 3D avatar called Digital Hangar to help guide passengers from initial travel inspiration to flight booking through an exchange with an Avatar in natural language.
664. ManageArtworks utilized Azure OpenAI Service to eliminate bottlenecks in categorizing and validating packaging and labeling content. This resulted in an 80% reduction in time to check compliance of packaging labels.
665. Mia Labs implemented Azure OpenAI Service to produce and protect its conversational AI virtual assistant Mia that provides fast support from investors, along with the sophisticated security posture and threat protection capabilities for AI workloads.
666. Mitsubishi Heavy Industries is using Azure OpenAI Service to help accelerate digital innovation in power plants.
667. Molslinjen has created an AI analytics toolbox that has reduced fuel emissions, improved customer satisfaction, and brought in millions of additional revenue.
668. NASA created Earth Copilot to transform how people interact with Earth’s data.
669. New Sun Road implemented AI into a local controller for energy systems to balance the supply, storage and use requirements. This optimized loads to accelerate the deployment of renewable energy for local clean power for communities.
670. Novo Nordisk recently published initial results with predictive AI models for advanced risk detection in cardiovascular diseases, including an algorithm that can predict patients’ cardiovascular risk better than the best clinical standards.
671. OnFinance AI developed NeoGPT using Azure OpenAI Service to manage large volumes of meticulously cleaned data. They were able to run fine-tuning jobs 10X faster with geo-redundancy and applied reinforcement learning (RLHF) efficiently to ensure 85% guardrail compliance.
672. Ontada implemented Azure AI and Azure OpenAI Service to target nearly 100 critical oncology data elements across 39 cancer types and now accesses an estimated 70% of previously unanalyzed or unused information, accelerating its life science product development, speeding up time to market from months to just one week.
673. Pacific Northwest National Laboratory (PNNL) is testing a new battery material that was found in a matter of weeks, not years, as part of a collaboration with Microsoft.
674. Paige.AI, Inc.​ is using AI and Microsoft Azure to accelerate cancer diagnoses with data from millions of images.
675. Parity is helping women athletes use data and AI to help improve their well-being, performance and careers.
676. Petbarn created “PetAI” using Azure OpenAI Service, Azure AI Search and Azure App Service to provide Australian pet owners highly personalized advice and product recommendations.
677. Pets at Home created an agent to help its retail fraud detection team investigate suspicious transactions.
678. Plan Heal is using Microsoft AI to create solutions that enable patients to monitor and report health metrics so care providers can better serve them.
679. Project Guacamaya is using daily satellite images and various AI models tailored to the Amazon ecosystem to help prevent its deforestation, allowing for quicker action to be taken in at-risk areas.
680. Properstar developed a solution to simplify the analysis of unstructured real estate data and create a dynamic, AI-powered filtering system that provides more nuanced search results.
681. RadarFit is using generative AI and a unique gamification strategy to encourage healthy habits in Brazil, with a comprehensive health and wellness program aimed at helping companies reduce chronic disease rates.
682. Rijksmuseum is harnessing the power of Copilot to make art accessible at scale by joining forces with Microsoft to improve and expand the art experience for blind and low-vision community members.
683. Royal National Institute of Blind People is using Azure AI services to develop an AI-based solution that quickly and accurately converts letters to braille, audio, and large print formats.
684. Sarvam AI uses Azure OpenAI Service and GitHub Copilot to innovate across the full stack of generative AI, such as GPT-4 models on Azure OpenAI Service, to provide grounded comparison between different design choices in a GenAI application.
685. Schneider Electric provides productivity-enhancing and energy efficiency solutions and is using a whole suite of AI tools to hasten its own innovation and that of its customers.
686. SEDUC is using Microsoft 365 Copilot for administrative tasks — such as generating legal documents and handling administrative inquiries — and has expanded to include AI usage with students and teachers, including personalized learning to cater to individual student needs and help them recover from learning losses during the pandemic.
687. SPAR ICS created an award-winning, AI-enabled demand forecasting system achieving 90% inventory prediction accuracy.
688. SustainCERT deployed GenAI and machine learning for automated data verification, extraction from documents and to accelerate auditing processes to enable verifying the impacts and credibility of carbon credits.
689. Suzuki Motor Corporation is adopting Azure OpenAI Service for data security, driving company-wide use with five multipurpose apps.
690. Tecnológico de Monterrey created a generative AI-powered ecosystem built on Azure OpenAI Service with the goal to personalize education based on the students’ needs, improve the learning process, boost teachers’ creativity and save time on tedious tasks.
691. TomTom is using Azure OpenAI Service, Azure Cosmos DB, and Azure Kubernetes Service to revolutionize the driver experience.
692. Toyota is deploying AI agents to harness the collective wisdom of engineers and innovate faster in a system named “O-Beya,” or “big room” in Japanese. The “O-Beya” system currently has nine AI agents — from a Vibration Agent to a Fuel Consumption Agent.
693. Unilever is partnering with Microsoft to identify new digital capabilities to drive product innovation forward, from unlocking the secrets of our skin’s microbiome to reducing the carbon footprint of a multibillion-dollar business.
694. Unity used Microsoft Azure OpenAI Service to build Muse Chat, an AI assistant that can guide creators through common questions and help troubleshoot issues to make game development easier.
695. Indonesia’s Universitas Terbuka used Microsoft Azure OpenAI Service and Azure AI Foundry to build an AI tutor that delivers accurate, curriculum-aligned responses and streamlines student assessment. The tutor currently supports 500 classes and some 100,000 students.
696. University of South Florida is using Microsoft 365 Copilot to alleviate the burden of repetitive, time-consuming tasks so faculty and staff can spend this time creatively solving problems, conducting critical research, establishing stronger relationships with peers and students, and using their expertise to forge new, innovative paths.
697. Utilidata built the first distributive AI and accelerated computing platform for the electric grid allowing flexible transformation and dynamic infrastructure to increase electrification and decarbonization.
698. Visma has developed new code with GitHub Copilot, Microsoft Azure DevOps, and Microsoft Visual Studio, as much as 50 percent faster, contributing to increased customer retention, faster time to market, and increased revenue.
699. Wallenius Wilhelmsen is implementing Microsoft 365 Copilot and using Microsoft Viva to drive sustainable adoption, streamlining processes, empowering better decision making, and cultivating a culture of innovation and inclusion.
700. Wipro is committed to delivering value to customers faster and improving the outcomes across the business by investing $1 billion in AI and training 200,000 employees on generative AI principles with Microsoft Copilot.
701. World Traveler is using AI including Microsoft Reading Progress and Microsoft Immersive Reader to help teachers reach its global and educationally diverse students with personalized learning experiences.
702. South Korean startup Wrtn Technologies brings ATI close to people, with a “superapp” that compiles an array of AI use cases and services, but localized for Korean users to integrate AI into their everyday lives.

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IDC InfoBrief: sponsored by Microsoft, 2024 Business Opportunity of AI, IDC# US52699124, November 2024

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